Osmow's Shawarma

STAY CLEAR OF THIS OSMOW’S!!!I’ve been to a bunch of Osmow’s but wow this one is the worst. My box was 80% clumpy hard leftover rice with just a tiny portion of chicken and not enough sauce to cover the holes. I mentioned to the team for some extra sauce, in which they rolled their eyes and ignored me.I also had to ask if they had fresh cutlery, as the holder they use is covered in food grime and clearly has not been cleaned since they started using it.

Do not recommend this Osmos, very bad customer service, staff is not professional at all. We got a combo for 2 and they were so stagnant on the options we wanted. Apparently you can only get 2 pop or 2 water but we couldnt get either of each when in a combo you can get ANY 2 drinks. Overall just unprofessional behavior entirely. Staff does not know how to communicate with customers at all.Spoke to Shift Manager, she was watching on mobile and trying to get help from her but no use.

The smallest portions from all Osmows I have seen. Have a look ate the Super shawarma size compared to the large box. There was barely any rice and there were big size bones in the chicken.There were some kids selling, one of them training the others. They could not wrap the shawarmas, left it splining out of one sheet. Training suggestion: the super shawarmas must be wrapped in TWO pieces of paper.Whoever is the owner of this franchise, please go check.This place is a stay away" until they train proper staff."

it is with great disappointment that I recount my recent dining experience at Osmow's. From the moment I walked through the doors, it was abundantly clear that customer service was not a priority for the staff. The waitstaff were inattentive, disinterested, and seemed to lack any basic knowledge of the menu or the concept of hospitality.To add insult to injury, the portions at Osmow's were shockingly inadequate. I couldn't help but feel cheated as I peered into my plate, desperately searching for the substantial meal I had anticipated. It was as if they were serving appetizers instead of main courses. The portion sizes were a complete letdown, leaving me feeling unsatisfied and hungry even after devouring what little food I had received.But the disappointment didn't end there. The chicken dish I ordered was downright inedible. Not only was it overcooked and dried out, but it was also burnt to a crisp. The charred exterior imparted a bitter taste that permeated every bite, completely ruining what could have been a flavorful dish. It's baffling how a restaurant could serve such poorly executed and unpalatable food without any sense of shame or apology.Additionally, the overall ambiance of the restaurant was lackluster. The seating arrangements were cramped and uncomfortable, leaving little room for customers to enjoy their meals in peace. The interior was poorly lit, giving off a gloomy atmosphere that was far from inviting. It's evident that Osmow's falls short in creating a pleasant and enjoyable dining environment.To top it all off, the prices at Osmow's were completely unjustifiable. The exorbitant costs charged for such subpar food and service were nothing short of a blatant rip-off. It's disappointing to witness a restaurant take advantage of its customers by offering inferior quality at inflated prices.In conclusion, my experience at Osmow's was nothing short of a disaster. The abysmal customer service, meager portions, burnt chicken, and dismal ambiance all contributed to an utterly disappointing dining experience. I cannot in good conscience recommend this establishment to anyone seeking a satisfying meal. Osmow's needs to seriously reevaluate its approach to food and service if it wishes to retain any semblance of credibility in the restaurant industry.

Today was our first visit to Osmow's. The store opens at 11:30. We were there at opening. As we walked in, we were told that it would be 15 minutes before any food was ready. We didn't mind waiting. However, as a pointer, if you're open for business you should have food ready to serve. Admittedly, it was a snowy day. Maybe the staff had difficulty getting to work.We ordered 2 chicken poutines and 2 chicken shawarmas on fries. All were with mild sauce. Take note that mild doesn't mean a mild sauce, it just means less of a quite hot sauce. My wife couldn't eat some bites because it was too hot for her.Our order was announced to us in pieces: 2 chicken poutines." We didn't know that it was ours until the server looked at us and repeated it. The same with the other 2 shawarmas. Most places call out the complete order when it's ready.Good food

I ordered Chicken Shawarma Poutine with no spice and there is no chicken in it , and it is very spicy. It almost choked my son. I had to let the poor little guy keep on drinking milk.I ordered my girl a chicken Shawarma Ozbox and it only comes with shredded lettuce, no diced tomatoes, onions, cucumbers. Called the number and no one answers of course. Just a horrible experience, couldn't be worse.

Ordered food tonight. 8:35pm They told me that they only had chicken witch was fine. Ordered Chicken and rice they asked me for saice i said ok to all sauce the lady asked me for spice level. I told her mild, she said it would be one line i said ok. Csme home to enjoy my meal. Could not take the spice level. Ended up throwing in the garbage. There was more than 1 line of spice.

Worst experience at this location. Skimped on everything, including the sauce. I asked for more white sauce but they told me they charge for extra. Please, there’s barely enough on there to begin with. Box is also only full on one side, other is maybe 3/4 full. 3rd picture is comparison at woodbine location just a day before. Will not return to this one. Amount of chicken is also laughable.

Ordered online, it said my food would be ready for pickup in roughly 40 minutes. When I got the text it was ready and went to go pick it up, I was told it would be ready in “15 ish minutes” (an hour after I ordered).My mild wrap was so hot my tongue went numb, both items were missing ingredients, the fries were ice cold and it was missing the dipping sauces I ordered. Poor service, bad food. Would not recommend at all