McHardy Vacuum

First class service! Brought our inoperable, 10 year old Dyson vacuum in for repairs and got it back within two days, at a small fraction of the cost of replacement! The service was well explained and the machine was returned to us thoroughly cleaned.

These people are absolutely amazing!I don’t really write reviews because I’m a bit lazy so for me to do so you either have to be really bad at your job or really great. I do t think I have ever had such a smooth and painless transaction in my entire life.My Miele vacuum’s cord retractor broke after a hit 17 years of continuous use. I’m in Toronto so I called around to a number of Miele service stores. Each time I was told I mustn’t try to open my vacuum because it’s too difficult and I will break something or that I should buy a new one because it will cost too much to fix. Well if you have ever experienced German engineering you will know this not to be true. I had my Miele fully disassembled in about 8 minutes, out the broken coil retractor and then called McHardy Vacuum. I don’t know who I spoke to but she was very funny and super sweet. We had the part ordered and paid for in a few minutes and joked about the dust bunnies that were preparing an offensive in my home. 3 days later the part arrived. 20 minutes after that my vacuum was fixed and ready for another 20 years.If your vacuum breaks don’t bother with anyone else. Just call McHardy.

Even though I only bought vacuum bags online (that I couldn't find at a decent price anywhere else) and that the value of the products wasn't very important, I received the package in the mail with a hand written card. That says a lot! Very pleased and recommend. London, Ontario is 8 hours away from home but I'll make sure to shop online for my future needs. Great service!!!

I bought a vacuum for $508.00 which their website showed had in stock, later on they informed me the vacuum was not in stock. Erik told me it would be over a month long wait & could not guarantee any rough time estimate. After not hearing back from him, I spoke with Brenda about a replacement where she almost put through an additional payment without consent for a higher end model I did not agree too. This model was not discounted at a lower cost and had a $90 increase. Poor first experience, I do not recommend purchasing from here. Another poor second experience where they replied to this ad and lied again, not a place you want to give your business too.

We’re in rural British Columbia and ordered a replacement hose for our Miele vacuum and I was so happy with the service we received! I researched places to order from and found McHardy to be reliable and have exactly what we need. The price was comparable or less than what I could find on Amazon, etc. I ordered the wrong one initially and Andrew was very helpful and provided a return label. After ordering the correct hose it was delivered very quickly. I’ll most definitely continue to order from McHardy Vacuum!

Really great store for all your vacuum queries. We have a central vacuum that is over 20 years old.They were able to help is find all the replacement parts we needed.There was no pressure trying to upsell items we did not need.Their prices for the items we needed were extremely reasonable.Great service....Will done....

Ordered a filter online. Good price, competitive shipping, excellent communication when there was a backorder and quick service. Nice to support a real Canadian business rather than a US megacorp.

There is a good reason why this business has been in London since 1946. It offers the best of service. McHardy also carries a great inventory of vacuum systems. We have been customers for years.

I absolutely love my vacuum! Miele is the best make, well designed and well made. I've always had dogs and it picks up dog hair like no other vacuum I've owned. I'm so glad I bought it. Thanks, Dalia

I purchased a replacement part online for my vacuum. Very easy and efficient. Great customer service! Sandra and Eric were very nice and answered all my questions. I received the part in 2 days. Thanks for all your help.