Cohen's Home Furnishings Limited

Paid almost $5,000 for a KitchenAid refrigerator in 2017 that has been a nightmare since the manufacturer’s warranty expired. Relying the Extended warranty to fix the fridge, but, in the latest round, it hasn’t worked since the first week of November 2020. The manufacturer should provide tech support, but the whole process has included many repair person visits and replaced parts, and we stillcan’t turn on the fridge because the noise is deafening and warning chimes go off every 15 mins. Terrible process and told I’m just going to have to wait because the warranty person and the repair person both have health issues and, even their own employees need repairs that they can’t get. I’ll never buy KitchenAid / whirlpool products and so upset with trying to support a local business.

Was told our couch set will be here within 4 to 6 weeks. Waited and waited finally after 14.5 weeks the couches are in. Definitely don't recommend buying from this company if you need them in a timely manner. Absolutely ridiculous

There was quite a large amount of furniture on display, and we we're in the store less than a minute when we were greeted and asked if we needed some help.We made a.purchase there, and even got the stove we .we're looking for at a discount price.

Great selection, loving my new living room set.

ordered a couch in may 2016. did not receive it till end of October 2016 after many calls. like a coward ordered a dishwasher beginning of February, they went to delivery it the following week, which ended up being damaged. was told they could not have another one till Feb 28...March 03/17 still do not have it. Should I be surprised?? NO. will I order from them again? NO. after spending 4000.00 there in the last year, I'll take my business elsewhere. your business is not appreciated there!( There's no point of asking for a discount for the inconvenience of waiting all day for the delivery/or having to wait... cause their answer is no!)

Husband and I went on the hunt for a new fridge today. (Knowing there could be a delay since covid).Cohen's is not the place to go.There was a few other groups browsing when we went in. A lady walked by and said someone would be with us shortly. The wait was at least 15 minutes. (Keep in mind only one group had a consultant with them)When we finally got some help the guy seemed impatient from the start and kept saying we're not going to find what I'm looking for. Needless to say we wasted our time listening to him tell us what we need" and coming back to items that I clearly stated I did not like (color or style wise).We left with him saying

Great visit to Cohen's today. Staff super friendly and helpful. Fantastic selection of furniture and they had in stock exactly what I was looking for. Would recommend and will shop again.

Allan at Cohens on Kenmount R.D,was a great salesperson to deal with, his service cant be beaten,

I purchased a recliner loveseat, and mentioned to the salesman I did not want a leather that could peel. The salesman said it was gel leather and I asked if that was real leather because I hate couches that peel. He said it was. I bought it and it peeled shortly after, and within a couple of months it peeled and the recliner wouldn't close on one side, so it was unusable. Now the other side doesn't close either. So now I have a fully non-reclining recliner that peels.**Update. I had actually contacted Cohen's a couple of months after I bought it via FB, and did not follow up with store when no one commented because I didn't expect resolution after 30 days had passed. I was surprised that resolution was an option with furniture anyway, and that they offered a number to call in this reply. I called the number and left a voicemail, and they called my husband back and basically it changed nothing, so not sure what the point of asking to call was. Either way, the review was to make aware that a loveseat they are selling for over a $1000 (I was fortunate enough to get clearance for $400) will not last even a few months (currently at 1 year and now all parts not working) and to make aware the salesman either is unknowledgeable of gel leather and guessed and gave wrong info, or gave wrong info to make the sale. Something to keep in mind when spending so much money. Because the product is not worth the $400 I paid, let alone $1-1500 if you buy reg price.

Nice people. Had to cancel a order because of delays. They immediately cancelled the order upon request. I was given absolutely no grief whatsoever