Best Buy

Don’t come here if you want any kind of service, wandered around the laptop section trying to get someone’s attention while all 4 employees on the floor ignored me and avoided eye contact. Immediately found what I was looking for elsewhere.

My laptop started making a funny noise a little after a month of having it. I brought it here and they brought it to the Geek Squad to see what was wrong. They could not find the reason for the issue but they did not want me to take a possibly broken computer so they offered to exchange it. I am super appreciative since it was past the return deadline and they also called to the other store for me to put one on hold since they had none in stock.

Can't even be bothered to answer the phone, worthless company go shop literally anywhere else, better deals online anyways so this store is a waste of space0/10 get rid of the store it's worthless

Worst buy and membership policy needs to be revisited as many are reporting they were cheated and charged to cancel membership plans. Amazon prime can be cancelled anytime. Grow up bestbuy or you will be looting customers money for no service in return. Disappointed by you and employees no knowledge membership fees

Was sold a monthly membership, staff said it can be cancelled anytime for free. He lied to me, it costs $180 to cancel the membership before having paid for a year. Best buy refuses to take responsibility. Unbelievable. Go somewhere else if you have the option.

I did buy a laptop from this store, and the person was helping me said that if you’re going to take the membership you’ll get discount and you can cancel it after 6 months, I was new in canada and i took it, after 6 months i went there and he said i never said that it was for a year at least so I’m still paying for the membership being a student and nothing’s helping.

Went in for a new phone, with a specific older model in mind. The staff was able to leverage some deals/promos to get the newest version of that model for cheaper than the old one would have been, as well as upgrade my plan for lots more data and basically no extra cost. Nency and Jeremy were very helpful and knowledgeable.

Been to Waterloo Best Buy twice in the last month and neither time did any staff member approach me to offer assistance even though there were many staff members in the store, but they appeared to be too busy socializing with one another. Since service doesn’t exist at this BB location, 0 stars is more accurate than the 1 star I had to give it in order to post this review.

My suggestion to you: Never ever come to this store! On June 30, 2021, I purchased a set of open box LG washer and dryer from Best Buy Waterloo store (#608). The scheduled delivery was July 14th and I was told by the store employee that if I bought the hoses from BestBuy, the delivery team will install the washer and dryer. Thus, on the same day in the same purchase, I bought the hoses set. However, I did not receive any phone call notifying the delivery on July 13th as they were supposed to do. On July 15th, I contacted Best Buy Waterloo store but their auto voice message directed my to customer service as no real person took up the call. When I was talking to customer service, they directed me to the Home Delivery service instead as they claimed they did not have sufficient information and cannot locate my order. When I called the Delivery Service, they told me there was no order any my name and I should contact the Waterloo store. This is a very frustrating experience which got me to nowhere. When I finally got hold to the waterloo store, they sales person, has informed me that they missed the delivery service and promised me that they would arrange separate delivery service to arrive at my place either on July 15th or 16th. After delayed five times as they promised, two delivery guys showed up with a small truck without any cover, and my washer and dryer were exposed to rain the whole time on their way to my place. Without any blanket, or protection, they entered my brand new house bare feet covered full of mud. After they delivered the set, my walls, doors, floors and carpets are all damaged with mud. As they were not professional, my laundry room door was damaged when they were moving the dryer to the right location. They also claimed that they were not responsible for installing the units as they were not told so. However, when I purchased the hoses from BestBuy, I was clearly promised with installation services.Now, my brand new house is damaged by the Best Buy delivery people due to their irresponsible and unprofessional behaviors.