Enterprise Rent-A-Car

Super thankful to Hitesh Varma at this location! We’ve had some issues finding us a suitable car during our group travel and he was very helpful with this matter and made sure all of us have got the vehicles as expected. It could’ve been a bad start to the entire trip, but he saved the day. Thanks again, keep up the good work.

Nilo and the team provided amazing service for the family and I during our visit, cars were limited but she was able to secure a vehicle that fit our needs. Super accommodating! Car was clean and drop off was a breeze, thank you for making our experience a great one.

Buyer Beware! Do not rely on your agents inspection- get on your hands an knees with and record everything with pictures. I am being charged for an undercarriage ding that did not occur while the car was in my care.2/1/23 - Update - I have tried multiple times to resolve this by communicating through the channels Enterprise has requested and they do not respond, other than to send me a bill for TWICE the amount of the previous bill.

I rented a car from your location and I had by far the worst experience when it comes to renting a car. It was so frustrating dealing with your employee.First of all the car was damaged, which I've never had when renting a car and was willing to pay for an upgrade despite this not being my fault. I was getting frustrated, but at no point did I raise my voice or speak disrespectfully, at which point your employee told me to calm down". At this point I was like finish the walk through as I wanted to get out of there asap. He then further tried to convince me that a crack in the windshield was not a crack ... And it was already splitting. I have attached pictures of the vehicle. I exclusively rent with enterprise and to be honest this will probably be the last.I sent an email to the location management and I didn't get a response

Affordability: 5Location: 5Reservations: 5Customer Service: 3We rented a vehicle from enterprise during our vacation to Calgary last week. They're conveniently located at the international Airport, which was great for customers traveling with luggage. The staff that assisted us with the vehicle were very professional, but we were a little surprised that our vehicle had some damage upon our pickup. So of course we took photos and videos, so we won't have any issues upon us returning the vehicle in a few days.I've rented cars on multiple occasions during our travels, and this was the first time in the last 10yrs that I never received a receipt after I returned the vehicle. It's now been 10 days since we returned the vehicle on June 1st, and we are still waiting for our receipt to be emailed to us.Our overall experience was good, and we were eventually charged correctly based on our reservations. I'm not sure if this enterprise location is just super busy or if they're under staffed, but we've definitely had better customer service with other companies.

I wish I could give 0 stars but I can’t I had good experiences with enterprise rent a car this was the worst one yet I rented a sedan for 2 days for photography and small space for my gear I got the car they just gave me the key and never came with me so this was suspicious the car was mostly dented they didn’t want to do anything about it and guess what it was! The staff didn’t even wanna talk to me they said calm down sir we will look in to this I just left I thought they will give me a discount it seems like this was A SCAM I am Never Coming Here Again I Emailed They Didn’t Care To Respond So Enterprise Please Take Note Of These People They Are Just So unprofessional!

Rented a car around Christmas at Edmonton airport to get home to Calgary. During the drive, I found out that windshield fluid was frozen and it made the 300km journey very dangerous and long. Basic safety features were not checked prior to hand over to the customer. During drop off at Calgary airport, I explained the issue and was told this will be taken care of. Till date, I only got the 1 day rental charge reverted back which wasn't much to begin with. Managers at the head office and branch promised further compensation for their blunder. After several follow up emails and phone calls, I haven't heard back from enterprise yet. Hence the review just for others to know that they can expect similar treatment.

Received a Kia that was as clean as a car that was straight out of the dealership. I declined all optional coverage and they did not try to sell it to me, also the agent answered all questions I had about the car and the rental process with great accuracy and kindness. The price at the end was the price we agreed to on the website, no surprises. It is also much cheaper than Avis or Hertz with a reasonable $6/day airport surcharge, if you are deciding between the big three Enterprise is a no brainer.

I had a great experience renting a car from this Enterprise branch. The vehicle was new and clean, but the only issue was the long wait time of approximately an hour to pick it up. However, it seemed that the demand for rentals was high at the time, as other rental companies were experiencing a similar issue. Despite this, the staff were accommodating and waived the child seat fee to compensate for the delay. Additionally, they followed up with me via email to ensure that I had no further issues or concerns.

Customer service response excellent!After I had posted the review below a thoroughly informed and very helpful lady from the customer care centre called and patiently resolved all of our questions and concerns. We are thrilled with the response!Very hard to get phone calls answered.I am reluctant to give a poor rating as we experienced such pleasing service on our lat family trip to Canada but I sent an email on June 28 to follow up the first email on June 18 because after making 39 failed calls to the Enterprise office at Calgary airport (the recording indicates that you should stay on hold until the attendant is available then later disconnects the call + the main Enterprise call centre were unable to assist). I have tried a further 23 times since then and still have been unable to speak to a person.....""