Toys'R'Us

Extremely disappointed in the no holds policy. I called to see if there was a certain sale item in stock. There were 4. I said I would come in ( almost an hours drive) just for that item if it could be held til I hot there in one hour. I was told no, to buy it online and pick it up there. After multiple attempts, (and sending my son in the meantime to grab one of the ones left on the shelf), the online purchasing was not working and by the time my son got there they were all sold. It was a completely wasted trip because we knew no one else in the city carried this item.Please remember the cost of fuel right now. It was a complete waste of time.One hour, that's all we asked for. It was literally the only item our son asked for for Christmas, and now we have to try to find it elsewhere at almost double the cost. Have the decency to help people out and hold items for an hour or two.

Great selection of things to buy. Prices were good. And they also stamp your packing slip so you never have to pay for parking when shopping

Nice store. Usually busy. Nothing else like it around. Luckily this is a Canadian store as the American side is going bankrupt. There are a lot of things here but I can foresee this chain in Canada hurting too.After looking at some items, many the staff said were not in stock but they could order for us. Fine, but the store needs to realize, I can also just order it too. And it will get shipped right to my door, often with free shipping. No downtown driving, downtown parking and lines to wait in. If this chain does not start adapting to the modern society soon it also will close.On saying that, they have a lot of most things in stock. Free parking with a purchase, no free parking when you get told they can order it in.

Store manager went above and beyond with customer service and kindness!! My niece has been in the children's hospital in Saskatoon for a week in a lot of pain and facing some potentially scary diagnoses. She was looking forward to Lego day at the hospital as a little reprieve but she was pulled away for tests and was super disappointed. I live in Calgary and was desperate to get her something to lift her spirits and so I placed a door dash order hoping they'd deliver to the hospital. Danielle(apologies if I got her name wrong), one of the managers at Toys R Us saw the order and personally delivered it to my niece in the hospital on her way home from work with a get well soon message and other gifts. This was such a kind act and it has meant so much to my niece, her parents and myself to see someone going out of their way to show kindness to strangers going through a rough time. Thanks, Danielle and Toys R Us for bringing some joy and hope to my niece!!

The store has so many items that you can find what you want. However, customer care is so poor. I was there on Saturday and asked a staff where I can find a tent for kids? And she said that they don't sell tents. So I started to look at different sections until I found the section that had tents!The customer service person even did not bother herself to add k other staff if they can help me. With high confidence said “we do not sell tents”.

Terrence at the Saskatoon store is ABSOLUTELY RUDE and beyond DISRESPECTFUL!While someone at the customer service desk was explaining the return/exchange policy us, Terrence rudely interrupted and screamed at us saying it's not his responsibility to keep track of our receipt and that we should leave if we didn't like. His colleagues tried to apologize for his obnoxious and vile behaviour but he was in some sort of power trip and kept spewing insults and condescending remarks.Later on, while waiting to validate my parking, he again screamed at me telling me I needed to pay at the gate without having any clue what was previously discussed with another associate, who in ln-fact instructed me to get my parking ticket validated there. I was literally shaking and felt afraid he would try to physically attack me.This encounter was UNACCEPTABLE! Terrence should not be allowed to work in customer service!

I love the free parking downtown with a purchase, however it seems like whenever I come to this store to purchase something I find in a flyer that was on sale, even on Day 1 of the sale within minutes of the store opening, there is no stock. How can you advertise a sale on something and not have it in stock?

What a ridiculous location where you have to pay to park and shop here and if you want to return something, you have to pay to park here again. Back to online only. And you wonder why retail stores keep closing down.Reply to response: 1, you don’t advertise validation. 2, I don’t pay to park and eat at Cactus club across the street… so not sure how you apply that pay parking rule.

Great store to get awesome toys for kids of any age. They do have tons of other stuff other than toys that you can get there like crib, strollers, gates, clothes, just to name a few. They have toys from cartoon shows like paw patrol, ryan world, beyblade, pj mask and many more. The store was clean, employees were friendly and got what o was looking for.

All the baby items under one roof. Some items are a bit pricey. No free parking