Enterprise Rent-A-Car

I was the victim of a hit and run. Let me tell you my experience with this location was perfect. Mike took the time to find a car I would be fine with driving for a month. I can't thank you enough Mike, thanks for your patience and humour.

I called twice to confirm a pick-up at 3:15pm. At 3:30pm, they still weren't here, tried calling and it took over 30 minutes to get through. They picked me up at 4:45pm -- 90 minutes late. No apologies from the pick-up driver. The excuse: we didn't have enough staff." Then why schedule the pick-up if there's not enough staff? Wasted my time and made me have to reschedule an appointment. Won't be using this location again."

Whenever I need a truck or a van, enterprise has one available. As a member you can collect free rental days so it pays to get the loyalty card. The cars are always clean and in perfect condition.

Absolutely inept and incompetent staff at this location. I was made to wait for a good 40 minutes for an All wheel drive car with winter tires (as none of the cars they keep with them have winter tires).Finally when the guy showed up with the car he crashed it in the parking lot and I was asked to wait for some more time for another car.They told me they would upgrade me to an atlas without winter tires and would keep the charge for the winter tires because the car they were giving me was an upgrade - FYI I didn't care about getting an upgrade and wanted a car with winter tires as it was snowing pretty heavily that dayFinally I see the guy brushing off snow from a Ford explorer instead of an atlas and I asked someone I thought I was supposed to get an atlas...why is he working on the explorer".The guy told me that there was an issue with the tires of the Atlas and that they would be giving me an explorer instead (again without winter tires). This time I stood my ground and demanded a refund for the winter tires and they finally relented.Worst part is I returned the car 4 days ago and I still haven't received the deposit back. With other enterprise locations I get the deposit back within 48 hrs.I called them and they put me on hold for almost half an hour...after which they said I would get it by today evening (although I don't have any hope for that)They said if I dont get it they will connect me with the accounts dept. Isn't that something that these people need to figure out and not the customer?Don't make the same mistake as me and stay far far away from this locationIt is run by a bunch of clowns."

I had an issue with the car I rented over the long weekend in May.The manager was very helpful and solved my issue with the greatest respect and understanding.I would recommend this location.Very happy with their service.

I booked a reservation at Enterprise and by time I reached it was closed. I called up at this location and spoke to satasha told her about my situation that I am visitng from Calgary and wasn't able to complete my trip if won't find any vehicle. Point where she went above and beyond for service is when she waited an extra 30 mins for me even after the branch was closed on a weekend" . I was very much impressed by her service and dedication to the work. She is perfect example for customer service.Treating the customers with the best of best! She's an asset for the organization.. I wish her best for the future and also pray she gets a promotion too!"

I was looking for a rental and Happened to book one at this location. I changed my mind when I reached their Location. I got a pleasant surprise reaching their as I got to meet Michael there. He gave me the best customer service which one could expect. He is so very knowledgeable and accommodating that even I changed my mind that which car I want, he left no stone upturned to get me to the car of my choice. If you are looking for good customer service and want to deal with someone accommodating, I guess you can rely on Michael.

Absolutely fantastic rental experience at this Enterprise branch. The staff was friendly, knowledgeable, and went above and beyond to keep me up-to-date with everything. My vehicle also exceeded my expectations.

Had top class experience at this location. Thanks to Michael during car pickup and Candice during car drop off.Edit : I did not get the name of the person working on Saturday afternoon at the reception. She also helped us to get a car during the long weekend.

Where do I even start…My family and I fell victim to an intoxicated driver who decided to hit all three of our vehicles parked in our driveway. Insurance for involved and we were guaranteed rentals and this is when we were referred to this enterprise.My family and I dealt with Michael and another gentleman who were very kind and accommodating despite how busy they were. So koodos to those two they have great customer service skills :).Well into my third week of having the rental the company decided to charge me 600$ - despite having my claim number. I called back and spoke to a gentleman who tried to help me out… great intention but made it worse. He agreed that the company was not supposed to charge me anything yet. they charged me another 900$ , then refunded me another 900$ and charged me 200$? Anyways… this messed with my credit. I wasn’t able to purchase anything until the refund was fully processed. I was extremely patient.Insurance company called and confirms that they are not supposed to be charging me. This is when I had a very very bad interaction with CANDACE. She was very dismissive and told me to be patient. I told her that I was stressed out because of this unnecessary charge and se continued to be dismissive and rude. She accused my insurance of being at fault despite her colleague agreeing it was their fault. She made the whole experience a lot worse.When my vehicle was ready for pickup I called Enterprise and unfortunately, got to speak with Candace again.. She told me that I had to bring back the car because they were sold out on vehicles for March break l. I asked if I couldKeep the vehicle for my planned road trip and of course agreed to pay the difference. She refused and said that there are no vehicles available. I asked if I could return the vehicle and return the next day to rent it out. She refused and confirmed that there are no holds on any cars???? I asked her if the vehicle im returning would be sitting in the lot for the weekend she said yes until someone rents it out?! Then she said “trust me, I’d love to make money off of you but I can’t.” I was shocked and did not want to talk to her any further.We called the next morning and spoke to another representative and she confirmed that i couldKeep the vehicle to accommodate my vacation. I don’t understand the miscommunication between the staff.I returned the vehicle upon my return from vacation and Michael was accommodating. He said I was good to go and the vehicle was in great shape.To this day, I have not received my deposit back. I don’t write many reviews like this but Candance gave me a really bad experience. Would never come back.