Outback RV SALES

SERVICE:Asked for a round-about price for brakes. Agreed to have the work done and in the end the cost was almost exactly doubled. Staff replied with ‘Oh well. The work is done’.(in a quite rude way). Hmmmm. Not getting serviced here anymore.STORAGE:Stored my trailer there for about a year and a half. Got broken into twice. Once in the winter, and once just last week. The first time they called me to let me know which I thought was courteous. Just compartments opened but nothing taken. Not faulting them on this one but they could easily improve the situation with cameras or some other gesture of effort.Second time (last week) no notice. A ton of damage to other trailers. I was lucky with just compartments opened again. I notified service staff at the desk and they told me it happened 10-14 days ago. Nobody told me. I welcomed one of them to come for a walk with me back there to see for themselves. Their reply was ‘Nope. Not our problem. We’re not going back there’. I asked for the owners number, left messages and never a reply. In short they could literally care less about your RV or you as a loyal customer.I WOULD NEVER RECOMMEND THIS PLACE TO ANYBODY! Period. My trailer will never see that yard or their staff ever again.Just watch and see how quickly this review is taken down. The general reviews are great! I can’t imagine there are very many happy customers at this point. So many damaged units and so little customer care.

Victor and the entire parts and service staff always treat us great. Just had our rig in for some work before we head across Canada. We’ve been customers for 20 years and get ALL of our servicing done there. They are honest, timely and friendly. I would suggest Outback RV to any RV owner with any brand!!!

Bought our first trailer, goodbye tents, hard grounds and frosty mornings.The entire staff are amazing, helpful and friendly.Jim helped us with a difficult trade, and did an amazing job, he worked in a fantastic package deal for their 2022 clearouts. We financed our 2022 Rockwood 2280ltd, Gloria and Cory made the process quick and painless.Yesterday was our pickup date, service was fantastic. Gave us a great orientation and run down of all equipment and set up.If in the market for a new trailer large or small, I highly recommend visiting the team at Outback RV in Sherwood Park.It was a pleasure working with you all, we will be recommending Outback RV to all of our friends, family and acquaintances.Craig

I give Outback a 10 out of 10 on both their service and sales departments I have bought two units from Outback RV, a new 5th wheel and a few years later a Lance camper. Their service to me over the years has been fantastic. They are my number one service provider in both sales and service. Thank You to everyone at Outback RV

We own vintage trailers that we restore and renovate to rent out as Airbnb's. Outback RV are locally owned and family run out of Sherwood Park. They always have what we are looking for. They're knowledgeable, helpful and have fair pricing. This has become our go-to for all things trailer! Thank you Victor and Sheila

Bought a trailer from here. Very happy with the trailer. Also have had to do some warranty work, which was easy and not an issue at all. The staff here are friendly, only thing I don't like was the old school used car sales vibe. We did get a good deal on our trailer from Outback but I don't appreciate have to play games to get to that point. Overall this place is good as far as RV dealers go.

This dealership is by far the best I've been too. We wanted a new trailer and wanted a smaller outfit as the bigger ones are pushy and don't listen to you. We found outback rv and wow are they ever awesome right from the Brooke who helped us find our trailer non pushy and just listened to me and my wife, to Gloria who went above and beyond for our financing. Linda and Ed were stellar when we went to pick up our unit and they showed us how everything worked ect. To vic the owner who personally delivered our unit to our lot. He was just suppose to drop off but he went above and beyond to help us setup and level our unit and made sure we were comfortable with everything before he left.At the end of they day I've never had a better experience or so happy to be spending alot of money lol but my family highly recommends this outfit. I'd give them 10 out of 5 stars and recommend them to everyone that wants to deal with a great team that cares, listens and not pushy!

Purchased my RV from outback in 2020. Have had my RV in for warranty and for service. I have always been happy with my service and treatment in both the sales and service at outback. Brook, Lynda, Todd and Glenn…thank you.

We looked at the same Travel Trailer at multiple dealerships. All offered outstanding sales service. What are purchase came down to was the after sales service.Outback RV has not disappointed. Linda in service is always very efficient and helpful. You can tell she cares about her customers. Definitely trust this operation to take care of our needs. Highly recommend.