Hampton Inn & Suites by Hilton Toronto Markham

Rooms and property were very clean. Hotel was in a great location. The breakfast was one of the best I've had. Only downside for me was the bed was too firm and the pillows were uncomfortable (but that's more of a personal preference).

Clean and cozy modern hotel. Great amenities and friendly staff. The breakfast had a great selection and all the fruit was fresh. The room was comfortable and the location had an LCBO, Costco and restaurants close by. Saved to my favorites and will definitely stay again when in the GTA. Deep was very friendly and helpful at the front desk.

Staff was friendly & accommodating.Parking was very accessible.Great central location to shopping centers & various amenities.Rooms were clean with all necessary toiletries.Room provided mini fridge, microwave, coffee maker (with coffee & tea)A/C & heating worked very well.Black out curtains.Great variety for breakfast.

Mike at front desk is unnecessarily aggressive and extremely unprofessional. He escalates minor scenarios from 0-100 in under 30 seconds to the point of invading your space, calls you nasty names and tells you to get the hell out even when you are trying to de-escalate the situation by walking away. Mike actively looks for a problem with you and when you try to reason with him will continue to berate you. His anger issues are overbearing. This is an ongoing issue that is never resolved as looking back in the past year alone of reviews there are 8 similar complaints and now here is another. Seems Hilton is comfortable with people being treated this way continuously and woman being intimated by a very angry man. Shame on you. Mike does not have the proper skills to manage a front desk of a hotel or any establishment at that and deal with people in a inviting manner, but rather with a miserable look on his face and looking for trouble. Mike is an embarrassment of a representative who requires anger management courses. Hardik the GM can easily verify this encounter by checking security footage of the front lobby on Tuesday June 27th, 2023 @1:30 am.

Clean rooms.....booked because the other hotel I wanted was fully booked...... I was sad with my small microwave and fridge....I'm used to rooms with kitchenettes, this hotel chain can afford to upgrade to kitchenettes. Not bad, not amazing......staff needs to work on their customer service skills and the rooms need to be updated.

Tesla charging stations are not working, there is no notification at the hotel entrance or on the website, front desk doesn’t know anything.We always stay with this location, but this time room is not clean, the bed sheets has some kind of dirty mess and the bathroom towel has some brown spots, we took some pictures ….will not stay at this hotel again

My room had bed bugs. I found three in the morning. One on my shoulder and when looking around 2 came out of the headboard. I let them know at the front desk. We left for the day and came back later that night. They checked everything and assured me they didn’t find any or a trace of any. We went to the room and I found another one under my pillow. I went down to the lobby and let them know. They sent someone up who couldn't find any. We were told there was nothing they could do as they were fully booked. After standing at the counter for an hour they moved me rooms. Offered no apology made me feel like I did something wrong. We had to wash everything when we got home. I felt so disgusting, luckly it was only me who got bites, my husband or my kids didn't. I am terrified I brought them home with me. The service could have been handled much better.

Mattress is too old and too soft, you sink deep in it. Carpet old and dirty. The ventilation system made a very loud noise i could not sleep. They had to turn it off the next night. Hotel is not well kept needs renovation.