DynaLife Medical Labs - South Calgary Health Centre

Don’t go there! Worst experience ever…Without a doubt the service that this laboratory is providing  is not working at all. More than 1 HOUR wait for a blood test BY APPOINTMENT . I came on Thursday by walking and they said that waiting time will be very long and asked me to make an appointment, I agreed to make it as I didn’t want to wait, but its ridiculous to wait for more than 1 hour with appointment, what is the purpose of making it?! Medical staff was so rushed they didn’t check my ID or heath card didn’t ask me any questions at all…also I got a huge bruise after the blood test which never happened to me before! DynaLife service does not meet the basic standard for costumer satisfaction. It is an archaic system… I’m not an expert but I think that some kind of AHS audit needs to check this place.

I had an Appointment for 10:30 am, but when I reached the lab I was told that I had to wait 30 - 45 minutes. I waited for a little while but my blood sugar was going down so I went to the reception desk to tell them. One of the Phillippino female employee at the reception desk rudely pointed me to the left and said, “Go and talk there, I can not do anything”. I saw Calvin and spoke to him. He took action and did my blood work. Calvin was very polite and helpful.

I went for a blood test today. I didn't book an appointment. There was a good lineup, almost 12 people, until I was called. The reception lady registered me smoothly, and I waited another 10 minutes, when I was called. The lady who took my blood sample was amazingly a professional at her skills. We carried a good conversation by the time I was done and didn't feel any pain or discomfort during taking the sample.What a great experience!

Everytime I go is typically quick and easy. However if nearing close (6pm) staff may be upset and rude. With my latest visit I waited at the counter after my samples weere taken with no one there until I saw someone walking to towards the counter. Upon saying Excuse me." to whom I believe was named lyla I was told "its not my Job to slave to you." Before turning away and asking another staff member to help me. I understand not wanting to work past close or even being busy but a response such as that is rather rude and insulting. I just wanted help so I could leave and not be a bother. All other staff were helpful and courteous. Poor experiences reflect stronger on most individuals though sadly."

Booked an appointment for 8:40 and was seen by 9am. Efficient check-in in a separate line from walk-ins. Staff are all very friendly. Only downside is how long it takes to get an appointment (2 months) and would give 5 stars if the wait time was 10 mins or less, but overall my experience with a booked appointment was good. Wanted to post because I was very nervous reading all the other negative reviews.

I am so disgusted with this for profit company and shame on our government for allowing this terrible service to happen. I have tests once per month so I see what goes on frequently. Very very under staffed and so slow. I had an appointment today but still waited over one hour. Many very ill people had been waiting for 4-5 hours. Never the same staff there so that tells me management is poor and they don’t pay their people enough. It was so much better before this company took over. Albertans need to speak up and make the government enforce the contracts for service levels!

I had an appointment, they said the gal at the front said they're 30 min behind for appointments, and at least 3 hours wait for walk in. The staff were great, and doing the best they can to get to everyone. Once I got in, the lady taking my blood was excellent, didn't feel a thing. With it being so busy, I'm sure they are feeling overwhelmed at times, but she was so nice and professional and we really need them. Their work they do is so important! So big thank you to all the workers there.

Booked an appointment for 5:30pm and waited patiently for 30+ minutes before getting called. Receptionist was friendly and confirmed my appointment. Told me to have a seat and when I asked her if she wanted to see my ID'S she said that the procedure is different now and will be asked for them by the tech. Got called by the tech and as I waited ìn the room, she came in and asked my name, spell it and say my date of birth. But didn't ask to see my photo ID and APHC. She then proceeded to input, I don't know what, in the computer. She the said I have to pee after drawing my blood. I told her I didn't feel like peeing. As I was saying this she was in the process of taking the container from the drawer but when she heard my response, she rolled her eyes and unceremoniously dropped the container in the drawer and slammed it shut! I then asked her if she as upset because I can't pee and she said that she wasn't, but her actions proved otherwise. Stella then told me you should've told me!" To which i replied

I booked an appointment in April and the earliest they could take me was June 6. So after waiting 2 months for my appointment I still had to wait over half an hour past my appointment time. The waiting room was jammed with people and many others were waiting out in the hallway. This is nothing against the staff, my complaint is to the company. This situation was unacceptable.

DynaLife should be ashamed. Who ever is in charge of the operations at this location needs to give their head a shake. Don’t bother making an appointment, two hours after my appointment was scheduled I had to leave before having blood work done. If you take the time to make an appointment you should get in within 20-30 mins max. Appointments should always be a priority over walk-ins, that’s why they are made.The staff are friendly considering the absolute chaos they have to work in. Im amazed they can keep staff. This is not OK DynaLife.