Hotel Chrome

This is the most disgusting establishment, upon calling them to address our concerns regarding the multiple reviews of RATS in the rooms the manager proceeded to give no solution, dismiss our concerns other than to say they will try and make the stay as comfortable as possible" .... who is comfortable sleeping with rats?? Terrible service. Even though our reservation for next week is non refundable ( we booked before those reviews came out the following week) we will NOT be staying here. This is not a get what you pay for type of place ... I have stayed in motels better than this let alone a HOTEL."

This was the first time I had seen a hotel as dirty and filthy as this. They charged me high dollars and did minimal service. The cleaning is awful; the carpet is filthy, and the price is overly done. I don't recommend it at all. The front desk service lacks everything about hospitality and customer service—such a terrible place.

Very well situated, at a walking distance from two subway stations and many restaurants and shops. Comfy enough beds, I guess. But that's about where the positive ends and the horror begins.For such a big hotel, we expected parking. To our biggest disappointment, we were greeted by exactly zero parking space and had to roam the Montreal streets to look for paid parking.Upon entering our room, we thought it looked normal enough, albeit very small and quite old-fashioned. Upon closer inspection, we found stain after stain after stain. The room was clearly not cleaned regularly, nor thoroughly, as it was one of the dirtiest and grossest hotel room I had ever had the misfortune of being in.White stains on the bedsheets. Yellow stains on the bathroom ceiling that started sweating when we showered. Unknown stains of all sorts on the walls and curtains. Mold on the ceiling. Blood stain inside the lampshade (?!?)Ants in the bathroom. ON THE 7TH FLOOR.All in all, an absolutely disgusting experience. We did not choose this hotel and are definitely never going back, nor recommending it to anyone. Just stay away and your life will be all the better for it.

Usually I check reviews before booking, so when I didn’t, I was mortified by all the negative 1 and 2 stars reviews. Seeing how I couldn’t cancel, I decided to just go with it.We booked a queen size bed with a couch. It came with a desk, coffee table, TV, and drawer with a mini fridge hidden inside the cabinet. Appearance wise, it looks a bit charming and dated compared to the modern sleek style of hotels we have nowadays. There’s a weird stale smell when you first walk in but it disappears shortly after.Staff were friendly—helped me figure out parking; nice location in downtown because everything was in walking distance. The curtains are hella blackout. I honestly could’ve slept a whole day away with no idea it was daylight outside. Shower is nice with an adjustable shower head!The only cons I have are the AC and the TV. The AC is probably ready to retire because man did it struggle. We had it set to 65 but it just couldn’t get the temp to that, and mostly hovered around the 70s and 80s so we were hot throughout each night. The TV is a little confusing to figure out because it’s all in French and channels are very limited compared to a typical hotel and you have to pay extra for channels you want to watch (ie: HGTV) other than that, our stay was smooth and pleasant.

One of the worst hotels I’ve ever stayed in. Can’t believe they’re called a hotel because they don’t deserve that label. Came to Montreal for the weekend and completely regret picking this place to stay. The rooms are disgusting and there are stains everywhere. The hotel smells like a dirty gym locker and has this distinct moldy smell that is horrendous. The furniture, walls, beds, everything was covered in stains.On top of that, the staff is horrendously rude. The front desk people are usually not at the front desk or if they are, they barely help and don’t offer solutions. One receptionist rolled her eyes at us. Another night, we came back to the hotel to find the receptionist laying on the couch. They don’t offer to clean the rooms or even bring you fresh towels. When you ask, they act SO rude and either give you the run around or just don’t help. If you ask them to clean the room, they don’t do it and just outright refuse. I asked a staff member for a towel and she sighed in annoyance and then handed me a dirty towel on her cart.Our rooms didn’t even have outlets and there’s barely any room to walk around. The beds smell horrendous and the towels are basically paper towels. Definitely some health code violations here because my family member started feeling sick inside the hotel and had a bad cough inside the room but would feel totally fine outside.I’ve never received the runaround more than at this hotel. It’s like the laziest people work here and they don’t want to help. AVOID at all costs and stay away from this hotel.

Worst hotel ever. Parking is limited and made us leave at checkout even after you paid for the day. Rooms were dirty. Floors had long black hair everywhere. Bathroom door handle was broken and fan. Was woken up at 6:30am by slamming doors and garbage removal that went on for hours. Would not recommend unless desperate.

The only positive I can offer is that it’s in a central location. However, there a several other hotels within a few blocks that can only be better. Check in was slow. Staff was indifferent at best. Elevators are beat up and only one worked. The room provided three pillows for a double room, and when I asked every day of the three days we stayed, I was given a different excuse for why I couldn’t have one. Seriously, how does a hotel not have extra pillows? Won’t be back, but they won’t care anyway.

This hotel has RATS!! And after bringing up the concern to the manager and staff, they dismissed us and told us to “have a nice day.” We had no choice but to call the house inspection board on them. Definitely do not waste your money !!!

The fridge and lock were both broken and there were stains everywhere. When we asked to be moved to a room with a functioning lock and fridge, the hotel staff refused, telling us that the hotel was fully booked. When the woman in the next room started screaming about the rat in her room, we asked to check out early after one night. They still charged us for the full visit. DO NOT BOOK HERE. It's disgusting.

This hotel has rats!!! Great location from the Old port and St. Catherine’s but this hotel is not worth your money.The rooms are dirty and stains all over the bed and washrooms aren’t cleaned well. Bath towels are also very small.Parking is confusing and can be difficult for some. Hallways stinks. Worst part was finding a small rat in our room. Was given a new room but still felt really uncomfortable staying another night.