Swatch Toronto Toronto Eaton Centre

Wow, there are a lot of reviews about rude staff. Today, there was a heavy set bearded guy working talking to someone about how he was disrespected and complaining about his job. He then was irritated that we asked about the Omega Swatches. He told us that they didn't have any and didn't want to end his conversation. We left since he was no help. About 30 minutes later, leaving the mall, we noticed the store selling the Omega watches to others. Asking a different employee, he told us that they did have all the different Omega models, so we were able to purchase what we were looking for. As he was ringing us up it did look like the Bearded employee was selling to his friends.Like the watch, didn't like the service.

Although I didn't get the Swatch I set out for today on launch day today, my first impressions of the store are very favorable. When there is overwhelming demand for an item that has the attention from the world, and the store is only allotted a small amount, you’re bound to have many disappointed & upset customers while staff are also required to work under extreme conditions.Compared to other stores around the world, I felt this store handled it by far the best, all because of the actions of 1, then later 2 of their staff. Many people waited many hours in the cold & rain, while lineups wrapped the entire length of the mall. We were updated and told that they likely won't have enough stock, however staff may take down customer info for future communications. True to their word, later in the morning a staff member did come outside.A sincere thank you to the nice lady from Swatch who stood outside in the rain with us, answered all of our questions, and took down info of every person that was in line with her wet sheets of paper. If these aren’t harsh working conditions, when you’re outnumbered by hundreds of disappointed and potentially upset customers, I don’t know what is. The situation couldn’t have been handled any better from a customer service perspective and working with what they were given. Also thank you to the 2nd lady who joined along to help as well! Although there wasn’t enough stock, something clearly out of the store’s control, you both patiently worked outside for hours in the wet cold and took the time for every person that stood in line. THANK YOU.This is a move you rarely see in today’s age, as the easier way would’ve been for the staff to stay in the comfort of the store, or print a sign and close the lineup. Some other stores around the world even aborted the launch as they were overwhelmed by the demand (both stores in Japan).Although it was a difficult situation for many, the store really shined from the actions of their 2 staff. These actions simply show they care about their customers and I wouldn’t hesitate to purchase from this store in the future.

I’ve been dealing with this location for more than 2 months regarding a warranty claim. I understand it takes a long time to ship products in from another country, especially around the holidays. But the staff, especially management, make no effort to update with you with progress of your claim. I’ve had to go in 3 different times because they never answer the phone. When I came in the 2nd time (almost a month from dropping off the watch), no progress was made and my watch was sitting in a drawer with no update on the paperwork attached. It’s been another month since my 3rd visit and I still have not heard from them.

Absolutely the best experience. If you go to this location, you need to see Shawn! I've been to this store location many times with my youngest daughter and the customer service is outstanding. Shawn was not only able to answer all my questions but he is also extremely knowledgeable in the brand and its products. My daughter always loves the watch designs that Shawn picks out and there isn't a single time my daughter and i don't leave this store location where she and i aren't super happy. From kids watches to adults watches, Shawn pretty much has you covered. The level of service and experience when I visit this location is definitely on par if not higher then many other luxury watch boutiques. Shawn definitely delivers a Rolex level of experience at a Swatch store.

Disappointing. The customer experience needs to be revised. The saleswoman (or store manager) behaved disrespectfully towards her colleague and customers.Greeting us by yelling at us, without a smile, is not good. We felt like we were bothering her. On top of that, taking back her colleague in front of the customers was very embarrassing for us. It was an unprofessional attitude on her part.I don't recommend this store at all, go to another Swatch store.Zero customer experience. Zero professional attitude.

Super great service—Andres was very helpful. I was looking for a gift, and he helped me find just the right watch. Everyone there has always been really great, even though I paid a few visits before I made up my mind… thanks again!

Extremely dissatisfied with the service" I have received from the store. First of all

Purchased watch on April 24th 2023. Service was satisfactory, however, for store receipt, I chose e receipt and I was assured it will be emailed to me. Still has not received it, I checked my email address and they entered correctly. Tried calling store numerous times, goes to voicemail and voicemail is full so can't leave any messages. I will suggest to take printed receipt when purchasing at this store. I guess I will have to go back to store and ask for printed receipt and hope they don't create another scene there.