Directions Youth Services

Their good people god bless them always their to help people out they even have nurses on site when I was hungry and starving they gave me food god bless all the staff

Very helpful and kind workers, good food and warm showers, washer and dryer, clean socks and hygiene supplies and dedicated workers ready to help with anything

Although I was in a tough situation, Directions took me in last minute and gave me a place to stay for the night which I appreciate. As a low barrier shelter for at risk youth, there are certain repercussions for your actions here since they are looking out for you. The staff do the best they can to their ability and can help you if you every need anything although don’t rely on them too much. The food is mediocre and served way too late but that isn’t a major fault. The space itself is spacious for what it is and provides many accommodations for the youth who come. It is 24/7 all year round so feel free to drop by anytime. The only thing unreasonable is that they leave at specific hours and then you get to return later.Not that many complaints though as it serves its purpose as a youth resource centre.

It's a great place for youth, However some of the staff seem a little stuck up! Most may have gone into the industry hoping to help youth at one point, however like cops they tend to be desensitized to the ongoing issues...

My experience here has always been good with the exception of one staff member who makes me, a young woman, incredibly uncomfortable. His name is John and he's one of the managers.The other day I was at the youth facility to access their pantry program, I have been going to directions actively to receive help for about 2 years. During this specific occurance, I was occupying an empty table as John Kehler walks into my space and asks me to move to another table. I didn't see a problem in asking why (as it is my right as a human being to understand why I'm being asked to do something) to which he responded in a passive aggressive tone, stepping closer and more into my space. At this point, I'm sitting down and he's attempting to intimidate me by towering. He argued with me so I accused him of acting in misogyny because as an ex youth in care, young person and advocate - this is what I felt when he was being unfair to me asking me to leave for no reason. I asked for a grievance form and I got asked to leave without any support or groceries.During this uprise, a staff member called me by a name I no longer use anymore and that also made me very uncomfortable for confidentiality reasons, as well in my opinion - that breaks and endangers agreements I made upon intake with this facility.I spoke with another young lady who accesses the shelter and she expressed to me that John does feel really mean and passive at many of the clients, I've also been told by another young person unable to access permanently - because John used a racial slur chug" at the young man and the young man reacted to being culturally put down.This whole situation makes me feel like I don't belong and that a man is able to act upon his personal feelings towards clients because of his status within the building. I'm losing food in my stomach over this and I'm also pregnant. This is a facility taking from its clients. I need help

Super friendly staff, always ready to help. Only issue is I think they are excessive on the rules. Overall great program would recommend

I don't know who is going to read this but I never took the time to say thank you to all of you. You listened to me, you fed me, let me shower, gave me clothes and other stuff, helped me stay in contact with my family and friends, you gave me a safe place to sleep time to time when I didn't feel safe sleeping outside or at my ex boyfriend place. I just wanted to say thank you so much for everything you did for me, I am grateful for it. Maybe you won't remember who I am. Anyway, I'm Émilie (french girl from Montreal,Quebec), I just wanted to let you know I left Vancouver 3years ago, I got home to my family, I'm fully sober more than a year now. I got a job and I'm back to school, most of all I'm happy. You did help me a lot in the worst time of my life and I will forever be grateful for it. Keep up the good work!

Directions are the best, their outreach team have helped me so much in the hardest moments of my life. Their 9pm meal every day is delicious and they offer good variety of breakfast foods in the morning. Their pet room has a good amount of supplies for l kinds of pets ranging from dogs to rats and everything in between. They have everything you could need : showers, laundry, filtered water tap, snacks,.clean clothes, a living room with TV, media room, etc. Thank you directions for all the help and care. ♡

Don't give them ID to safe keep without slapping them in the face with it, they just shredded a copy of the birth certificate that was handed in an envelope to them. Big Bikes are banned here due to WorkSafe incident of a youth or Staff injury caused by tripping over a very obvious bike, they also don't seem to care what the computer or resources are meant for, instead of just allowing people on there should be like a 15 minute restrictions, just enough to allow people to check messages and pay bills, rather than allowing hours of YouTube and worse crypto currency trading on the not for profit sponsored internet, which isn't allowed by bchousing