L&S Leather

Old lady was very rude, she was only nice when doing the sale, she never mentioned about no refund and I didn’t ask to as I don’t really have a plan of returning what I bought it’s just that my mom also got me one so I have to return it, and when I ask the lady she can’t even say it to me nicely, she was shouting “no refund” like seriously? I was asking you nicely as you didn’t mention it to me and I only got it the other day not even 24hours, and not even on sale I got it for a regular price $190 for a backpack and this is how you treat customers? What a worst customer service, I’m not surprised there’s a lot of bad reviews in here, I would never recommend or comeback to this store ever again.

Excellent service, most knowledgable Briggs & Riley owner. Great experience and we ended up buying 3 bags! Great store.

Good customer service but does not provide price match. No refund, exchange only in two days.

Very Rude Lady. Disrespectful. Dont waste your money at her store. -1 star

Imagine this, you read all these reviews before setting off to the store in an attempt at returning a gift. Dread sets in, confidence fades. You get to the store and return the gift for store credit, no hassle. WOW not bad. They don't offer refunds, they're not speaking from a script or trying to be your friend, they're just running their business, please don't take it personally.

The Rudest" customer service we have ever experienced. Don't deal with the guy in moustache

Woman was extremely rude, terrible customer service. See you next tuesday!

Experienced great customer service with the gentleman working there.

Woman who answered the phone was extremely rude, I asked to speak to a manager and she denied that one worked there. When I asked when they would be in or for their name, she said she didnt know. How do you work at a store and not know your managers name? So incompetent.

Reading the reviews of the ‘rude lady’ I can attest to that. Horrible customer service and belittling and condescending to customers. I will be taking my business elsewhere. But please go see for yourself. Never met anyone in retail sales to be so rude!