The Mobile Shop

I have never been so disgusted with customer service. I went in to change providers and was lied to saying my phone would not work on a 5g network had me buy new phones because of it. 1100.00 dollars later... 1 of the new phones did not work properly since day 1 i was back to the store 9 times with him just giving excuses for it not working because i was in a concrete and metal building!!!! Just a liar.......now i have to spend 250.00 more to have it repaired stay away from this con artist on all counts. He saw me coming!!!

Went in to the store and had a great experience with Hammy! He was knowledgeable, and did exactly what I asked him to do. Would recommend this place to everyone.

Buyer beware. Take it from someone who worked in telecom sales for 6 years - double check everything that is told to you here and don't take them at their word. I would usually give some benefit of the doubt for untrained staff on a busy black friday evening, but in this case we were misled on things we specifically asked about. They bundled in" extras into our deal with the illusion of them being free. They weren't. These bundled in items that we never even asked for and were told were free were actually eating out of the PC Points we were supposed to get as part of the deal. We asked if the mobile protection plan being throw on was extra and were specifically told it was not. Obviously

Great for buying the latest phones and they always get you the best deal. Tell you the truth and be straightforward, great customer service.

Paras and Marley were great. They took care of my every question and helped me change providers to get the best deal. This is the second phone we've purchased with them.

I bought a sim card from them after adding for a pay as you go plan. When I called to activate my sim card they told me they no longer have pay as you go plans. When I went to return the sim card I first went to customer service, showed them my sim card and receipt and they took everything into the back office, then came out and said I'd have to go to the kiosk to return it. When I went to the kiosk the sim card was missing (I had shown it to the customer service desk so I know it is in superstore somewhere). They refused to give me a refund without the sim card and wouldn't help me get customer service to find it. Customer service looked and couldn't find it. They refused to do anything since the sim card was lost...but they are the ones who lost it! I will never purchase anything from them again!

I hate the Huawei p20 pro I was talked into from switching from Apple. It doesn't sync or work with any of my wireless components at home or remotely. I find it is a pain to do simple tasks compared to iPhone. I was talked into going with this from rep but he didn't tell me there were other color choices. The rep put me on a high plan. I hate android and wish the rep had asked more about what my needs were, despite my advising, rather than push a phone that was a big incentive for him. I don't feel happy with being left in the dust after my convos/attempts to rep, nor do I feel my needs were addressed or met. I believe the rep cared at first but moved on. I'm not sure if I can blame him completely but I blame lack of qualifying and inquiry to determine solution.Therefore, I would not recommend. I'm stuck with a plan and phone I hate.

Hands down the best customer service. The Staff, they are always a delight and they have the best deals of all carriers.

I had been looking for a new phone for about a month and stopped in at the Mobil Shop while grocery shopping. Hammy helped me and gave me quotes for a new plan and a new new phone. I wasn't happy with the price so he said he would call me if any of the pricing changed. To my surprise, he called me, TWICE, to tell me about promotions that were on.So, I finally decided to get a new phone and the day I did, he was working by himself. There were lots of people going in and out of the tiny shop while he was trying to activate my new plan. He was so patient with me and everyone else. He is a hard working employee and willing to go the extra mile for his customers. I will continue to recommend the Mobil Shop to my friends and family. Thank you, Hammy!

Jaspreet provided an outstanding assistance while we were in the store this evening. I wanted to buy a phone for my brother but the process wasnt so smooth and the website wasnt working well either. She was so dedicated to help us that she tried every possible way and helped us buy the phone today. My brother was exceedingly happy since he wanted a new phone for his birthday and he could get it with Jaspreet's great help. Thankyou very much Jaspreet.