Sunwing Travel Group

Horrible customer service, well non-existent. After trip emailed them for a response to having to pay for a transfer that was suppose to be included, 30 days later no response!This is a typical check-in day for Sunwing in Cancun. I would suggest spending a little extra to go with the mainline carriers. AC has a 5 minute wait for check-in, we've been in the line for an hour. 150 customers in the cue with 2 of 14 counters open. Got to luv Sunwing.

When we got to Toronto international airport we were told that we check in at one gate and they would transfer us to another gate for departure. We were picked up by a bus that was mostly standup only. It was quite a ride to the other gate at the far end of the airport. We then had to wait for the plane which was like a bus terminal. Not too nice if you want to use one of the lounges because there isn’t any their.We got on the plane no problem which was a newer 737. Very tight seating though, not comfortable for someone tall. We got to our destination and we were picked up at the Cancun airport by a Sunwing van. When we arrived at the resort they said we had to meet with our sunwing rep the next day. She said we had to pay a tourist tax on line which we tried to do but our credit cards rejected it as it was flagged as a possible fraudulent site. We waited the next day and spoke to a different rep and he said that it is possible that the site is fraudulent and don’t bother paying it because no one asks at the airport anyway. What a waste of time as now I had to cancel my credit card just in case it was fraudulent.The holiday was perfect otherwise except on our last day sun wing forgot to pick us up to take us to the airport. We had to take a cab and pay $75.00 which the rep said we would have to claim when we got back. We did make a claim on their website so we will see how long it takes to get our money back.The RIU palace riviera maya is a beautiful resort, the staff are very attentive and friendly and the food is excellent! The waiters are the best in Mexico! Highly recommend them.P.S we did finally get a refund for the cab ride to the CanCun airport.

Booked a southern trip for the holidays on a day of an impending storm. The storm never really came and at flight time I was sitting in an airport hotel a mile away watching Air Canada take off from the runway! SunWing didn’t post updates to alert of a delay and in fact right up until flight time and the Toronto Pearson website, apparently we are still on time for departure. Worst communication ever and will never consider SunWing again!!In the first picture you can see Air Canada taking the storm by the Balls!!!

Sunwing Travel Group sold my family a week in Cuba at the Memories Flamenco resort.We had no A/C or working tv for days.Had bloody pillows from other vacationers.Only discovered when I decided to remove the pillow cases.Had petroleum based pesticides sprayed on us daily from an air plane, bulldozer and leaf blowers equipped with pesticides to spray flies, mosquitoes and mostly spraying vacationers.Beach chairs filthy with dead skin and black dirt.Beach had 25 feet of sharp rocks and sea shells cutting our feet as we went in. We had to crawl past the jagged edge rocks.They picked out plastic cups out of the garbage rinsed them in a bucket and gave them back to vacationers. Dirty nasty.Buffet restaurant was full of flies and mesquites dropping dead in my glass and food.I reported all of this to a Sunwing Travel Group representative and he did nothing and really didn’t care.Sunwing you did not deliver.You only delivered Nasty,Nasty stuff.Sunwing Travel GroupCanadians Deserve Better.Stop taking advantage of us polite Canadians.Address all the issues with this resort.Shut it down and send Canadian health inspectors there to make sure Canadians are safe.There must be some standards.

Booking: 123001543Before our flight from Cancun to Toronto on Nov 7th we purchased window and Aisle seats but due to the aircraft was changed we did not receive the seat we purchased and they gave us a worst seat ever in the middle of airplane, I have requested for the seat refund since Nov 09th and nobody has even answered me since then!They simply take people’s money and after that they don’t respond you!I’m a travel agent and don’t recommend Sunwing to anyone ever!

Horrible service. I booked my vacation to Cuba before Covid. I paid with my mastercard and added the voucher from previous vacation that I received from them.They canceled a vacation and I got my money back, but not a voucher. The customer service said that technically " I've used already my voucher. Never believe them. I wish to give them zero star"

We just arrived home from a ten day stay at Riu Yucatan in Mexico, Play Del Carmen. We would like to say that from start to finish this was one of our best holidays and we have travelled extensively. We thoroughly enjoyed our choice of Resorts as it was very clean, customer service was the best, they could never do enough to assist us either with directions or any small issues or just having a friendly chat. The food was great and always fresh. Either my husband or myself was ill from any of the food as they appear to be very careful with keeping it cold when required and hot when was necessary. We definitely will go back to this resort. It is very safe and there were no worries about security. On our last day, we were delayed for our flight home due to weather conditions in Toronto. Sun Wing immediately went to work, paid for our extended day stay at our resort, made transfer reservations to get us back to the air port. We cannot safe enough about how happy we were with our choice to use Sun Wing and this resort. Thank you Sun Wing.

Poor customer servie for a service insustry of this size! Do not recommend sunwing. Avoid it by all costs.After 5 hours of delay to get onboard. We got to mexico super late ... our name wasn't on their list so had to wait another 1.5 to 2 hours for them to sort out our 15 min taxi ride !!!! ... lost a good half day of resort with no on board food or even water when we were waiting ....Coming back. Flight is scheduled at 10:15 at night and the sunwing wants to takes us to airport at 3 pm !!! They have ZEREO value for your time ... so basically a good full day of your vacation is burnt when you go with sunwing.Got to airport, wait around and the flight is now Delayed" to tomorrow morning at 11 am.At 9:30 pm. They take us to 1 hour away "all inclusive" where you have to pay for wifi

We finished a vacation in Feb 2023 that booked through Sunwing. The resort experience was a disaster. Contacted Hotel and Sunwing while at the resort and again after coming back. Nothing was done to resolve the issue. The case is still opened with Sunwing and last message received was that Sunwing is still working on it even after 4 months. So terrible customer service and support. It's not a brand. Stay away.

We had the flight to cayo Largo Cuba schedule for today Dec 30 at 4pm, showed up at the airport no find out out it was delayed for Tomorrow morning, no notice whatsoever, could have avoided spending money to pay for taxi if they would just notify by email or call of such delayes. Really disappointed , told plane was right there but no staff. Why do you sell a flight if you don’t have the means