Co-operators - ARC Insurance & Financial Services Inc

The staff are personable, friendly and helpful. Rates are reasonable and offer multiple policy discounts!

Great experience and most helpful advisor.

My 1st ever insurance and i got the lowest quote. Robert the rep on the phone was wonderful.

Worst service ever encountered. Overcharged me after 5 years saying they missed payment..never follow up on any complaints.. avoid at all cost

Poor service. Don't do much to help you when you need them. Don't go directly to them. Get an insurance broker to find a better policy.

Highly recommended to anyone for a good service and lowest quote. Kevin was very helpful.

Rude

We are dealing with this company and they are one of the worst. Not they do not have their clients best interest.The amount of stress they have put us under is tremendous.We were involved in a collision. NO FAULT. We were driven into!!!Imagine the stress of that on top of dealing with this insurance company.Our car is 'totaled' because it's 08. It's still drivable with a cosmetic damage.This insurance company wants to pay us $4000 to settle. What car can I buy for $4000?? We've gone back and forth with this company as we have rebuilt our transmission and they refuse to acknowledge that. They are not sending us any comparable cars that we can buy for $4000. Duh..There are no cars for that price.We sent the adjuster Tyson many comparables but apparently they aren't good enough. Tyson sent us 3 vehicles that aren't even our car model but we have to accept that they are comparable.We've done our research as suggested and according to our math, our vehicle with rebuilt transmission is $8,000-$10,000. We're not asking for a brand new car, we're asking for a fair settlement so we can get a SAFE vehicle.If you are reading this as the company you can reach out to your adjuster Tyson and let him know his service is terrible and his offer is ridiculous and inhumane.We have to take our kids to school and karate classes and can only imagine the stress of figuring that out while we wait for an unjust settlementThis is my experience with this company and so far it is terrible.Edit to add a resolution, after this review the company reached out to us and offered a different adjuster. Low and behold she settled on $6800 for our car. We took the offer as we cannot argue anymore. We are still insured with them and ironically their website quoted us $130/ month but once we got our bill it's $176/month. Will be switching when I can.

Great company and great service! I would never go anywhere else for my insurance