Mr. Rooter Plumbing of Ottawa

The team we contacted at Mr. Rooter came through on time for our scheduled appointment to refit the two hose bib (aka lawnservice) faucets and shut-offs and saved us from 35-year-old leaky equipment in basement. Very cordial, helpful and they kept to their estimate even when we asked to relocate one of the shut-off valves.

The plumbers did a wonderful job. They were punctual, reliable professional, knowledgeable, friendly and helpful. I have used Mr. Rooter a number of times and would certainly use them again.

Called Mr. Rooter around 11 in the morning. Told them that I had a leak caused by a busted hose line going to the backyard. I told them that it was urgent and it had caused a bit of flooding in the basement. Mr. Rooter told me they can have a technician over by 1pm. The technician, Shane, came around 1:05pm. He was very polite and professional. I explained to him the situation and he provided me an overview of what needed to be done. He finished the job in no time and also recommended that I call a restoration company to get an estimate and my insurance company for the flooding caused by the leak. Shane fixed the issue and installed a new isolation valve and bibb. Shane went above and beyond. . Shane was excellent. Would recommend Mr. Rooter.

I had a very good experience with Mr Rooter. I called them for a repair for a leaky toilet. The booking and scheduling was quick and easy and the appointment was the very next day. The plumber (Jeremy) was excellent. He was very friendly, explained the pros and cons of everything and made sure to keep a clean workspace. I was very happy with the service from start to finish. Big thanks to Jeremy for fixing my leaky toilet :)

Carl and Riley showed up early, (but did call ahead) and were very pleasant competent and extremely professional, explaining everything clearly and explicitly. It was not just drain cleaning, there was a blockage causing water to back up into the laundry room tub, so that had to be located and then dealt with, and, it turned out there were a couple of causes! but they kept at it until all was flowing freely. Very happy to recommend the employees of this company that we dealt with.

Overall, I had a very pleasant experience with Mr. Rooter in an otherwise stressful situation. A water tube leading to my fridge had broken suddenly over the weekend and had released quite a bit of water overnight. Customer service (Janina) helped to connect me with an on-call plumber (Chris) very quickly, and he was able to help my husband and I troubleshoot the issue and isolate the problem. With that handled, we were able to schedule a repair for a couple days later, and Shane stopped by the house to replace the line. He provided excellent service and kept me very well informed throughout the entire process. The new line that was installed is far higher quality than what was previously in place, and Shane's extensive knowledge and experience with plumbing was very evident. The leak and resulting water damage were a pain, but going through the repair process with Janina, Chris, and Shane was painless and positive. I really appreciated their transparency and professionalism.

I had a backed up drain at a double Y join. Not an easy fix. The technician that came was very professional, good spirit, and very helpful. After the clog was fixed, he recommended a drain treatment that I'm using on both my houses now. I didn't feel pressured to buy this treatment and he did give me some tips and other options which is also great. I felt he really wanted to pass on knowledge so that a similar instance wouldn't reoccur.

I required a company that could both address 2 x leaking pipes , new ball valves and shutoffs aswell freeze the main feed into my house to proceed with the repair work. This was necessary as the city could not close the main water supply into my house albeit trying for 1x hour at the access key in my driveway. Lucas my rep. layed out the strategy and cost and was both efficient and candid during there operation whilst setting up a cost savings membership in my favour. For one stop shopping repair and install I give them 2 x thumbs up. Well done....Lucas/Ryan and Mark.

Carl and Michael performed a top quality job at our office. They took their time to explain the procedure, step by step, in a very comprehensive way. Not only they fixed the problem, but they also cleaned thoroughly the affected areas. We are certainly glad to have chose Mr. Rooter! Sincere best wished to Carl, Michael and also to Charles Christi from the office!

We experienced clogged toilet since Wednesday night, and called them same day for their service. They answered my phone call just one ring and respond for all my inquiries very politely and precisely.Chris is the certified plumbing technician and expert who has plenty of experience, knowledge and skills relating to his job.So far, best service we ever had and we highly recommend Mr. Rooter for any kind of plumbing issues