Roots

Went in today and was pretty disappointing. The two girls working there didn't even seemed bothered to greet the customers, they just talked to themselves the entire time.

I enjoy shopping at this ROOTS location tremendously. An exceptional staff, brilliant customer service every visit. The selection never disappoints and the staff are very accommodating phoning the Burlington location to hold items if necessary, as I live in Burlington. Thank you for the professional and friendly service.

Katie at Oakville Place Mall was wonderful today! I called the store looking for a particular item, even though she was very busy she took the call. She had to go into the back to check for the item I was looking for and found it. Awesome customer service!

was told they had items in stock, did not actually have the items, especially dont appreciate my wife driving there during covid after being told they had said items in inventory, would have preferred to be directed online

It was a quiet weekday eveningInquired to staff about sizing but they seem reluctantly to help. Said this is all we have and walked away

I visited this roots store last month while visiting my son and partener in Oakville. I had previously purchased an expensive jacket in Vancouver at the Robson street location and unfortunately the zip became stuck so thought I would pop into the Oakville branch well I wish I hadn't the manageress there in my view has to go on a customer training course for the use of a better word she was PATHETIC! and sooooo paternizing saying perhaps but a ribbon on to the zip for pulling. My wife and I were horrified we have had four children and know how to work a zip really!!! I am a Vice president of a multi million dollar company and can assure you I know how to fasten my jacket.This has really soured me of Roots, a company I previously would have held in high regard.GET HER TRAINED!!

Great selection given the size of the store. Also has a very large children's section. Sizeable leather collection, including leather shoes. Unfortunately no casual shoes or sneakers though. Found the staff very helpful and attentive both in finding merchandise and different sizes while in the changerooms.

Incredibly rude and unhelpful. My wife just left there in tears.Started with us calling to see if we could exchange a Christmas gift, a dress, for a different size. The person who took the call would only reluctantly check the sizes available, after being convinced to do so.They were very confused or opposed to the idea of her trying on a different size in a different colour, and then ordering the right colour online.In the end, after asking repeatedly for a gift card return, so she could reorder it, the individual returned the money to the credit card of the person who purchased the dress. Then they asked my wife to buy the dress herself.After an ordeal that took over an hour, no dress, and she had to leave the one that was gifted to her now that the money was returned. Furthermore, a very upset, and incredibly, loyal Roots customer.Roots, we expect better.

Very nice store. The sales associate helped us look for a product and when it was discovered they were sold out, was able to check stock at other locations; even calling them to confirm.

I had such a great customer service today.I went in to get some hoodies for my nieces who are very picky! I walked in as soon as they opened the door and he was very welcoming. I needed 3 hoodies with the same color and different sizes. I finally got what they wanted at the end with his help. (It took 30mins+!) He was very helpful and patient entire time! I'm glad I visited this location :)