Milani Plumbing, Heating & Air Conditioning

I wanted to take a few minutes to praise Mr. FERNANDO WOW!!You truly are amazing! The service provided beyond my expectations! You truly represent everyone in your industry with absolute professionalism and make Milani plumbing look like Rick stars!Thank you I definitely would recommend anyone to your service.

Brad was great! He fixed 3 plumbing issues we had and was very professional. Thanks!

Andrew and Adrian - Welcomed both to our home, were very friendly and personable - professional work with an old-fashioned edge. They can visit anytime. Great work!

Booked an repair with them, took my credit card details and everything. Calls me 15 mins before the scheduled appointment that they can't make it because they are overbooked.They knew they were overbooked when they took my appointment but did it anyway.Tried to charge overtime rates as well at $445 per hour.Find someone else.

We had Milani come to our home to replace all potable water piping. They rerouted both cold and hot water supplies as well as created new stops for every fixture. While Lovepreet Singh and Dominic were in our home they were very respectful of our property, clean, and professional. Lovepreet shared his knowledge of plumbing with us, as well as the rationale behind what he was doing. Our invoice was clear with a written breakdown of all services rendered and the pricing was reasonable. This is our third time using Milani and each time we are never disappointed. They have always proven to be honest, timely and professional. Gerald & Elizabeth, Brunswick Drive, Richmond.

Milani sent a technician over and fixed my clogged sink as well made a repair on my toilet. Top notch service from an OUTSTANDING tech named Devon. He went above and beyond to ensure i didnt have any other issues. Will be calling again if i ever need a plumber.

Good professional service. Tech shared his knowledge and was very informative and made great recommendations. The company kept their promise to come early the next day when the initial appt had to be canceled due to lack of staff (sick calls). Excellent communication regarding this. This is my second time using Milani and would use them again.

DO NOT HIREI contracted Milani to provide and install a new furnace, hotwater tank, and a/c, including acquiring all relevant permits, andpassing city inspection. I paid the first half deposit on March 14,2022 of $7,000.00 Installation took place March 23rd. Thetechs who came made clear they were not sure how to installthe furnace piping and venting, and what they did “would notpass code.” I was back and forth with Milani for a month to tryto get it fixed. Techs and a manager came 5 times, each ofwhich required me to take a day off work. Each time, they wereunable to fix it. Despite the work not being complete, Milanicharged my credit card the second half of the contract stating“work was completed” when they clearly knew it was not. Ibelieve they did this to prevent me from switching to anothercompany or requesting a discount given all the problems. I didnot agree for this second set of charges to go through, and it isa fraudulent claim that the work was completed. As noted bythe email from Romeo on April 11th, the work was clearly notdone, the permit had not been pulled (which was supposed tobe done before work was begun), and still has not beencompleted. There is still no permit, either. I have now hadsomeone else complete the work. This cost me over $8,000, and I lost income from 5 days of work, aside from all theaggravation. I have the manager and the tech on audiorecording saying that I would receive a refund. I also have themsaying the work is not complete, yet Milani has refused torefund my second half of payments, and have tried to gaslightme (oh it's a rough in, oh it's just a little thing, oh yes we have aplan and we'll fix it, yes we'll issue a refund, etc.) and force meto continue with them by saying they will not complete thepulling of the permit, even though that was supposed to bedone BEFORE the work started. This has cost me an additional$3000 to get the gasfitter who completed the work to getbonded and pull the permit.

Very big fleet of plumbers so this was the only plumber able to see me on short notice. This is a very costly outfit and the convenience is compensated in the initial call out charge. The technician that came out was plenty capable.

Had an emergency backflow in my apartment’s sink, and scheduled for an earliest technician for this busy long weekend. Drew E. from Milani came through and saved the day. He was extremely patient in explaining the situation, while diligently resolving the common pipe stack obstruction. He was extremely proactive in making sure my home experienced as little damage as possible. Milani Plumbing, you guys have an outstanding top shelf technician who genuinely cares about his customer.