Collins Clothiers / Collins Formal Wear

I needed seven rental suits for a wedding recently and there was no end to the problems. My original wedding date was in 2020, which had to be postponed twice to 2022. For two years I was asked more than once to clarify when the postponed date was. In 2021 I was told over the phone that all my groomsmen needed to come back in for a refitting since it had been over a year since the last one. When my groomsmen went in to do that, most of them were told that their measurements were already on file, and they did not need to come in. The father of the bride needed a suit like the groomsmen and came in for measurements. Two weeks later I got a call saying he still needed to come in for measurements. It turns out they had him listed under father of the bride and groomsman simultaneously, which was clarified more than once by me that he was the father of the bride and not a groomsman. They could not find his measurements because they looked under the wrong file, until a call was made and after further investigation on their part, they noticed their mistake.The only reason why I’m saying one and a half stars is because after the headache of dealing with them, every suit fit…except one of my groomsman’s. After spending too much money, in my opinion, one of my groomsmen had to wear his own suit to our wedding. After two years of constant clarification, many phone calls, and pointing out a mistake they made, not even all the suits fit like they should have. The level of disorganization was staggering. I would not rent suits from Collins in Windsor. Not now, and possibly not ever.

Suits are no worth the rental fee at all, just buy one for $300. Shoes were ripped, had to get re sized twice just a headache.

If I could give this negative stars I would. The staff were beyond useless during the entire duration of the suit ordering process for the wedding party. They would constantly tell us that phone calls would be made when suits arrived, alternations were made, etc. and not once were any of us contacted along with many other issues. Not worth your time or frustration, go somewhere reputable instead.

We would highly recommend Colins formal wear. I had my groomsmen rent their suits from Colins for our wedding. We were very well looked after. Two of my groomsmen were from different cities outside of Windsor and it was no problem at all getting measurements submitted and payments made. Everybody was really nice to us and offered us a great rental package deal. Very friendly, kind, reliable and professional. So thankful we went with Collins and would highly recommend to anybody!

Never had better service shopping for a suit before. I’ve been to Collin’s twice before & even with the time gap between visits, the experience was still amazing.Today I had the pleasure to be helped by the Store Manager Marse. I told her what I was looking for and she knew exactly what she had for me. She helped me with a professional manner and was able to be personable to make the shopping experience that much better. The prices were great and Marse was able to help me maximize what I took home while staying in the original budget I mentioned.

Walked in prepared to spend over 1000$ on a custom Tux. Staff was polite and courteous but said they are about 90% rentals and dont really offer any suits/tuxes for sale.Found better selection elsewhere.

I went in to get a tuxedo for my daughters wedding. Everyone was super nice. I was helped right away, and matched me up beautifilly with what my eife was wearing. I told my son about the selections and great deals they had, because he too needed something for the wedding. He purchased a suit and accessories and looked amazing. I definitely would recommend Collins to others. Thanks for making it easy.

Absolutely horrible experience, especially during this COVID-19 times you think they would do everything they can to make the customer happy. I had 4 guys in my wedding party and they had 2 people working, we were the only ones in the store, the day we went to pick up our tuxes they completely messed up all the orders, and on top of that I had NO tux to pick up for my own wedding!! They did absolutely nothing to accommodate me for their mess up . I will never shop there again, the only reason I went there in the first place was because Montys was closed due to COVID-19, Merlots doesn’t exist anymore, they were 3rd-4th on my list of places to go and now I realize why.

Walked in here last minute, literally a day before the wedding I was attending. The associate there, named Melanie was phenomenal. Immediately heard my situation and got to work throwing together a rental ASAP. I was there for less than half an hour before I was fully dressed, happy with my look, and ready to rent the suit! Unfortunately I ripped the suit pants at the seam during the wedding, however I was not charged, there was no hassle returning them.

What an amazing experience!! From trying on and ordering, to making changes to the groomsmen's tuxes, to picking them up and dropping them off... Kristen and her staff were absolutely wonderful and took the stress out of dressing my groom and his friends! They are truly the best at what they do and really gave me piece of mind during the whole process. I even went back for some of those snazzy SAX" underwear