Structube

I went in today to look at a couch that I had been eyeing for a while online… The customer service I received from January was so nice! I don’t write reviews often but she was really friendly! Thank you!!! I’m so excited to receive my couch soon :)

Attentive staff that isn't overbearing. I don't no the quality of the furniture but the prices seemed decent enough

Couches are awesome, staff was super friendly and were great accommodating our poor choice of transport vehicle without any problems!

I don't have much to say. But after the events of what happened at another store at WEM. This store was an amazing time and made me feel much better.Everyone was very nice and helped me out. Very well of knowing and even showing me other products for what I would like.Huge shoutout to Patrick for helping me figure out the items I was looking for. Hopefully he's there next Sunday to help find the other items i'll need.

My experience with Structube is so far terrible. While I was happy with the staff in store and made a purchase middle if november 2022. My sofa KAMEO was delivered first week of december. I noticed right away some of the sections dont line up so wewas unable to connect them.Around three weeks of using it at home ( 2 adults 1 kid ) every single section started giving us a strange noises. Some have springs noises and all of them hives us this plastick bag kind off like noise when you seat it sounds like you seat on the grocery plastic bags. Contacted customer service been tooldto contact store as it was in store purchase. Contacted store been told to send them email with all kind of proofs that it gives us those noises ( been accused that we just dont like it and want money back ). I sended email with all pictures, movies nd obviously copy of receipt aswithout it there is no warranty and so far no one contacted me, no one even send me email back with any kind of info that my claim is in progress, etc. Completly no contact. I even calledstore been told manager is not available been asked to leave name and phone and they will call back - no one call back in two days.So my opinion regards this product is - Quality is none to zero on it. Dont buy this product unless you need it for two three weeks.Also dont trust their money back guarantee. When you check company policy - to receive money back you need to bring it back to them in original packaging not opened within 7 days. So they selling you a nice story in store that you have 7 days to return but actually the moment you cut the plastick of your sofa or chair or love seat thats it - there is no moremoney back.Still waiting for someone to contact me on my CAD 2400 sofa which to sort out its issue.I wonder is other Structube furniture also have life span of two three weeks and then its a garbage

Fraudulent warranty policy. Disposable furniture and they try so hard to make you ineligible for warranty. Go to ikea, better quality and much cheaper

We went to this Structube several times three months ago for our new home. The showroom had many choices for choosing and the staff could answer our questions when I needed help. Thanks the good staff January. She used all her effort to help us. We wanted a furniture which was out of stock. Later she called us when someone cancelled the order and we could get this furniture without waiting for its back in stock. She has a good memory. She can remember all furniture names. She also did my refund very quick. We appreciate for your help. Thanks January

Nice furniture store with great quality, design and reasonable prices. We received excellent customer service from Patrick at the west Edmonton Mall location, he went above and beyond and did an awesome job answering our questions and finding all the items that we needed. Thanks so much Patrick!

What a great store. We haven't had such a pleasant time shopping in years. Clean, kind and helpful staff. January was a great help in ordering.