Ensuite Burnaby Showroom

because covid only by appointment,,,i was on front of the store read note and inside was 4,5 sales persons but only one customer in,,try by phone but person said they are busy,,,i drove to splashes and have great experience,,,hope owner of company read review and change something,,

Salesman names Franco was hostile and arrogant. Thinks he is above some people. Needs to check himself and find a job more suitable to his nature whatever that may be. Drove to the Port Coquitlam location after and dealt with Mona who was so professional and kind.

Thank you Franco for helping me both my Blanco and Riobel warranty claims. I'm shocked at myself for having been a customer of Ensuite for the past decade not having written a review! Shame on me! Franco Lucia has been our contact there for 10 years and every time I've called him he's been amazing. He is definitely a relationships and customer service" first kind of person. I have been loyal to Ensuite because of Franco. Thank you Franco for always giving us great "above and beyond" service! I appreciate you.Dr. Daniel To"

Darren helps our custom home building business tremendously! He is super knowledgeable and provides us with excellent service. We are also happy with the selection from Ensuite. Highly recommend this provider as we have dealt with many.

Service was not good. Walked away feeling like they only deal with people who have lots of money. Vancouver has become a sad place.

A very rude sales guy, Mr. Stone. And Horrible customer service from store manager, Ms.Evan. if you want in good mood, keep this store away.

I want to personally thank Stone for taking the time to answer all our questions and the patience to earn our business. After over a month of changes we decided to buy from Stone at Ensuite in Burnaby and we could not be happier. The knowledge, expertise and personal service was truly second to none . Install Pictures to follow!

Very professional and have really good people working there!

Horrible customer service from Darren which he blamed on covid protocol. I waited to review until I went to Splashes and got the exact opposite level of service there which was great.Visited on Monday with zero clients in the showroom. Was completely ignored at the front door. Literally head down refusing to make eye contact. So we called and made an appointment with Darren for 30 minutes later. Went for a coffee and came back precisely 30 minutes later we arrived no one greeted us. We were forced to wait outside for 10 minutes being completely ignored. No eye contact on one else in the showroom. So we call back in and one of Darren’s colleagues picks up and let’s us in.So Darren comes to greet us in the showroom and says he only has 10 minutes so we better make it quick. Unbelievable! We walked out. Drove 10 minutes to new Splashes showroom And had amazing service and placed our order for 2 full bathrooms worth of fixtures.