Mobile Klinik Professional Smartphone Repair

I am happy with my service. I give Cowichan Mobile Klinik 10 out of 10 and let me tell you why. I came in with my phone that I ran over when rushing to work. I am grateful for Chis's patience, I am intense to deal with when upset. To be clear I wasn't targeting him or anyone at that location. But had spent hours being bounced from one telus phone helpline rep to another because they didn't understand English. By the time I gave up and went to telus, and ours has the mobile klinik in a shared space, and spoke to Chris I was tired, frustrated and sick of explaining my situation to another person again and again. Chris was patient and kind, and understanding of my frustration. He spent time going through my options with me and offered to investigate whether my run over phone was worth trying to repair, and if my older phone which needed a screen was repairable, he said he wouldn't charge me to check and helped me get a loaner case while waiting for my online case to come in. I give Cowichan Mobile Klinik 10 out of 10 because of the outstanding help I received from Chris.

Clearly short staffed which would have been fine, we don’t mind waiting. But the two people completely ignored us. We weren’t acknowledged or told they’d be with us when they could. The female employee at one point loudly declared to the customer she was helping that they were short staffed and they just had to get to people when they got to them. After that passive aggressiveness we left and went elsewhere.

Jeremy is awesome. He fixed my S21 FE good as new after dropping it on the cement.

Had a cracked screen and a dead battery on a phone that had been sitting in my drawer for a year and a half. Took it to Klinik and they had it fixed in a matter of hours. Super nice, top quality, fair pricing. Would definitely bring my business there in the future.

Great customer service. Knowledgeable staff and always friendly.

Great service, plus storage tips.

Been in about 5 times trying to get my usb c port fixed, they're never able to help me. Called multiple times yesterday to try to arrange an appointment and no one would pick up. When I politely expressed my frustration at the many hours I've spent driving up multiple times specifically to get my phone fixed here (I live pretty far) and the fact that I'd tried to get in contact with them to no response the employee waved his finger at me and angrily started chastising me. Completely unfit for the service industry and something I would never recommend.

Jeremy was a huge help

Awesome staff

Great service