Payless Car Rental

Booked a 1 day rental for at a cheap rate around $70. When I got to the counter I was informed it was a $350 credit card hold regardless of car or length of rental period. I thought that was quite high and the agent was able to offer 0 flexibility. Went to the next counter over which is National rental and they matched the rate with a better car and their hold is only 125% of the daily rate which was less than $90. Makes more sense to me.

Employee Shahroz was not wearing a mask, and tried convincing me he was not required to wear a mask, despite a sign at entryway requiring EVERYONE to wear a mask (see Photo). Also, despite Payless having not recorded all their damage to the vehicle at time of signing documents, they knew about other damage to the vehicle (confirmed by phone within 30mins of receiving vehicle over the phone with Desk agent who indicated they knew about it and forgot to mark it on the damage diagram at time of rental) they proceeded to try and blame me for said damage. Agent had very poor grasp of names of certain parts of the vehicle, and was very confrontational. Very unsatisfied and would never return. If zero stars was possible, I'd give them zero stars.