BC Cancer Agency

You are truly an exceptional group of people."To all the Dedicated Doctors

As a cancer patient with children, BC Cancer has consistently given me less than a week to sort out childcare for my appointments and treatments. During Spring Break, I was given 3 days to find childcare for my chemo infustions during Covid. When calling, you will never get to talk to a person, you have to leave messages, but the answering machines are FULL! When you do talk to a nurse, they can't tell me anything and tell me to keep trying to leave a message on a full answering machine. 1st class treatments, 3rd world administration of the treatments. Unacceptable.

They do the best with what they have. The facility shows signs of age (frequent elevator or WC out of order) but still well kept.

Absolutely amazing. I'm really grateful for the great care that the BC Cancer agency provides. The doctors, nurses, and all the staff are really kind and knowledgeable. Couldn't be treating my cancer in a better place.

My experience has being very positive ✨️With the BC Cancer Volunteers

In early September 2022 my wife was admitted to cancer clinic to undergo 10 radiation treatment for left upper lung tumour that had spread to her back causing intense pain. The radiation staff were incredible and we thanked them after every treatment for their humane treatment. And then the rest of the horrible story, we went to see the Oncologist that was assigned to my wife’s care, she met with us in early October provided some incredible sounding options and the climbed into some hole and disappeared. Things were going fairy well for my wife and we started making plans for a visit to Mexico feedback via my wife’s incredible family doctor suggest we wait till end of January prior to leaving. We received a rare call from the Oncologist who suggested travel was ok. So beginning of February we left for a vacation. After 2 weeks we were forced to change our return flight plan due to my wife started fainting suddenly. On arrival back to BC within 2 days a pacemaker was necessary to be installed huge thank you goes out to the Cardiologist from North Vancouver. From that point on many scans, EKGs, xrays, were performed and all provided to Cancer clinic Oncologist assigned to my wife’s care. From early February through to May 14 my wife never heard from the cancer clinic despite weekly phone calls begging tearfully for help, there is no more calling my wife past away just after midnight of Mothers Day. The Oncologist proved no support throughout this entire period from early October 2022 till death spared the pain my wife endured. Shame on you my wife’s Oncologist.

It seems that there is never anyone working at the front desk (2368 ext). I've tried to call in several times, within their opening hours and all I'm hit with is their pre-recorded message. So, I decided to leave a message, but they never got back to me... The following day I just let the call through, for the general line, they say they can only transfer me back to the (2386 ext) desk. Where I'm listening to the same pre-recorded message again.

I would like to Express my opinion on what had happened these past months.First off I would like to give Thanks to you for taking your time in wait for a call" 4 months ago when my family had reached out in hope for my mom who has cancerIt took 2 MONTHS for a phone call back.My mom could have gotten the help she needed before the cancer got worse.Now she is on her death bed and I now have to say goodbye to my mom.We had reached out to alot of places and this is one of the many. Give better care to everyone in need."

I am receiving excellent care from our cancer agency. All doctors and staff are professional, helpful, and pleasant. We are very fortunate in our province to have this care. Beverly

The care my Mom receives here is phenomenal. Dr.Smrke is excellent. The reason for the 3 stars is the with the department that does lab work. Something needs to be done about the long wait times. It’s not fair for very sick chemo patients to come in and have a very lengthy wait to get blood taken. Combined with chemo it makes for an extremely long day. I understand the shortages but as a province let’s figure out a solution on the strain our healthcare system is experiencing.