Cremation Direct

I, unlike the other people who have written reviews, have had an absolute nightmare of a time dealing with Cremation direct. My mom passed in December. It took 27 days from the time I sent in all the paperwork to the time I finally had my Mom home with me. TWENTY SEVEN DAYS. That is a ridiculous amount of time. I had to deal with multiple unreturned phone calls and emails. Every time I called and spoke to someone I was told “a director will call you back as soon as they can” but they never did. I had to call back multiple times until finally I broke down in tears and demanded they put someone, who actually knew something, on the phone. Only to be told that my mom was still sitting in their processing centre, weeks later! By the time my mom was delivered to me (by hand as it was the least they could do at that point) the director told me they forgot the death certificate on their desk at the office. I was told it would be mailed out to me right away. 6 days later an envelope arrives WITH NOTHING IN IT! I was told they would mail another one. 4 days go by and nothing arrives. They finally hand delivered one to me. After all of this the only explanation I got for their complete lack of communication, sympathy or just general standard customer care in general is that they’ve been really busy because of COVID and higher overdose deaths. I’m sorry, but that’s not acceptable. Hire more staff who are better qualified to deal with people who are going through the absolute worst time in their lives and do not need the added stress and hardship caused by your incompetence. Also, what is the point of having staff answering your main line if they can’t even answer ANY questions or take payments?Oh and last thing- their “free 24 hour bereavement line” is an absolute joke. When I called the number a secretary answered and I said I was trying to access the bereavement line and she said, “you have.” I was a little taken aback and said, ok, how does this work? She said “just start talking.” It was so cold and unfriendly and unsafe feeling I just hung up.I don’t know how to end this except for to say, Cremation Direct, you made the worst time in my entire life a thousand times more stressful and I can only hope you have learned a lesson from the numerous mistakes you made it my case to better your business and interpersonal practices.

Karscen and Mike were very helpful and professional in helping with my mothers cremation.We live in central B.C. and had to do everything over the phone, but it went as well as you could expect.Thanks again Karscen and Mike.

My Mom and Dad were both taken care of by Karscen Reichhart at Cremation Direct. The service was excellent and they were very very professional! I would recommend Cremation Direct in the time of need.

I can't thank Cremation Direct enough for the support, kindness and direction that was given after my mom passed. Karscen and his team of compassionate professionals gently guided me through from start to finish. I felt confident and relieved knowing we picked the right place for my mom.

When my dad passed away, he has specified that he only wanted a cremation, and no funeral or service of any kind. When I called around, the quotes I was getting were for $2600+, just for the cremation. I contacted Karscen at Cremation Direct. I was a little bit nervous, as I had never heard of the company before, and most of the process was done over the phone. As it turned out, they are located inside of Hendersons Funeral home, because they are owned by the same company.Karscen was so empathetic, and really put my mind at ease. The apprentice, Mike, was also incredible. I did roughly half of the process with him. Both of these guys are so kind, and made everything so easy, considering what a difficult thing it is to do.They were efficient, informative, and understanding. I highly recommend Cremation Direct to anyone! Thanks, Karscen and Mike!

Karscen Reichert went above and beyond the call of duty for my father, and I'm very grateful I landed upon someone understanding of my situation and inexperience, I was confused and he gave me key insight to get me back on track. If it weren't for his compassion and professionalism its safe to say I wouldn't have got through the process with such a peace of mind as his work ethic permitted me to feel this way. Thanks man! Excellent business and excellent state of affairs!

From the first call to the final step. Karscen Reichert was very professional and sensitive to the situation. He answered my questions in a timely manner. Made the process quite easy. I would definitely recommend there services.

In a time of high stress, emotion and confusion the staff at Cremation Direct, particularly Karscen, were able to answer all my questions and guide me through the process professionally and compassionately. Karscen went above and beyond in his service. He never seemed in a hurry and always answered my questions patiently and provided clear instructions on the next steps. Thank you so much for your service during a really difficult time. I highly recommend Cremation Direct!

In a word, the Director Karscen Reichhart at Cremation Direct was fantastic. My father was taken care of in a highly professional, yet very personable way. As well, all of our requests were provided in a timely and accurate manner. Not to mention the fees paid were the lowest to my knowledge, compared to other providers. An excellent experience during a hectic and stressful time.

My father died very suddenly in BC Canada and I live in Seattle USA, making it confusing as to how to deal with the many details. Cremation direct and especially Karscin who was so busy dealing with the high amount of Covid deaths was very comforting and moved speedily to handle my situation. Very professional compassionate service.