Cabins at Douglas Fir Resort and Chalets

Edited: while we have used this hotel often over the years and things like cable issues, some wear n tear, closed amenities we've blew off, but now we're DONE. The goal is to relax when we come to Banff - couldn't do that here: kids! Literally running up and down the halls, using elevator lobbies as social hubs, we could actually hear them echoing through the vents when they went to other floors they we so loud! If the hotel can't enforce the quiet time what value is it? Lesson learned, never ever again.

Peaceful and quiet. Will come back here again! Didnt have time to check their amenities! Stayed onlyfor 2 nights.

My husband and I stayed 1 night for our wedding anniversary, and it was lovely. We had an apartment room (149) with a stunning view from the balcony. There was a wood burning fireplace with wood supplied and we were able to have a gorgeous little fire in the evening. The bathtub was also beautiful, nice deep tub with a sloping back to sit comfortably in. The room decor is dated (decorated like from the eighties perhaps?) but for us 30 year olds, it just brought back fond memories of the decor we experienced as children in hotels. Really the only negative was that there was no hand soap in our room...so we just used the shower gel to wash our hands.

Before getting there, I called and told them I just booked online and told her the reservation number and where I booked it from. I asked if they were offering a military discount, she said yes just to present our car at the reception when we get there. They did not. Also, this is NOT a pet friendly place. I booked a room there because it was in the pet friendly list, but they are not. I had to leave my dog to one of my friend. The bath was disgusting... it was almost black. We had to clean it ourselves. I don't think they cleaned the chimney either because when we started a fire, the whole room because so smoky. I will not return there. Go just across the street for a better place and services.

Excellent water pressure. Beautiful rooms. A little warm above the parking garage.

Cozy, clean, comfortable, and most accomodating.

Rooms are ok, services is excellent and the location is very good (close to the downtown)They offer free bus serviceWater park!

Stayed here before and enjoyed it but asking people to stay minimal of 3 night between Christmas and new years that equal $1000 is called dictatorship. Not everyone has extra $1000 for a hotel that is only 1 hour away from calgary when i want to stay one or two nights at most. You should be more flexible

Really old and run down. Couch was worn and torn from the 80'. Bed blankets were from the 70s. Carpets were super old. Place needs some serious renovations. Plus there were some massive spiders. On the plus side, the pool was nice. The play place was closed and was advertised as open online.

I had called this resort before we left the city to confirm that they would take my visa debit for the room and they had confirmed that they would indeed use my debit visa but they would just charge my card for everything instead of a pre authorization. I confirmed it again with them and they said absolutely they would do this and to come out. We arrived at the resort and once the male working behind the counter seen that my boyfriend is Indigenous he changed his mind and said that he would not honour what was said to me when we called. This is extremely upsetting and I will be spreading this on all sites and every person I know going to Banff. We found a much higher star resort that was willing to accommodate the visa debit, it’s not like we didn’t have the money. I’m extremely disappointed in this resort and I feel extremely sorry for the lady he was training.