Best Buy Mobile

I am with Fido and this is the best plan from Best Buy hence this is not the actually store of Best Buy inside Masonville Mall. That is their mobile department and service provider. But the actually Best Buy store just across the street on Hylands Centre May have more options there including the one at the south location across from White Oaks Mall beside Jack Astor’s restaurant (South location). If I do upgrade for a new phone in the future. I will get either the iPhone 14 Pro or the newer generation whenever it is the right time for me to buy a new Apple iPhone. I would buy my from Best Buy the one across the street from the mall since I like shopping at Best Buy for electronics there than from the Apple Store. Apple Store is good for buying new phones and iMacs including special services there. I prefer Best Buy for any phone related services from them instead.

I had a bad customer service experience. I talked about mobile plans they required a lot of documents. For freedom mobile plans they required a work/study permit but when I went to the freedom they did not require a work/study permit. Bestbuy employee who has name was like Tran" did not help and had a rude attitude towards me. I went to a different store and got my phone easily. This store they are not friendly against International students. They are not helping and making things harder for International students. I will never go to this store again."

Visited already three times for different needs. Each time with different staff. All the staff were super friendly every time, and took great interest in helping my family and problem-solving each case. I left feeling very supported. Wow!

Trying not to cry while leaving this, I'm SO upset. My dear friend, who is indigenous, was in there to purchase an item. She is a worker in the Catholic school system and is a beautiful mother to her children. She was trying to find someone, a clerk, to help her and couldn't get anyone's attention. Almost like they avoided her. She found one gentleman, who said he was just going on his break and left her. No here

Met with the whole team , everyone was helpful ,understanding and supportive with explaining to me about my new iPhone , thanks guys !

I needed help transferring to a new mobile service provider and the employees were very helpful.

The manager of this location's Geek Squad was very helpful in describing methods to get a printer to properly connect to a laptop. This was good as the availability of I.T. assistance for some printer manufacturers has deteriorated in recent years. The quality of the printer purchased at this location was not an issue and the challenges of getting it to connect properly to a laptop were quickly resolved in a conversation with the manager of this location's Geek Squad.

Went to my provider next door to Best Buy Mobile and for what ever reason they had all of their phones off of display.. how am I supposed to look at what I’m buying before I do. So, I went here because they have all providers and ALL current phone models on display.I was greeted by Mel immediately and he sat down with me and explained everything about my upgrade options throughly. They have a huge variety of phone accessories, tablet accessories, phones, etc.I would 100% be back in the future if I ever needed any cellular needs all thanks to Mel’s amazing customer service. ◡̈

Amazing customer service! Very helpful group of guys that made the process smooth. Will return!

Rude, difficult, lacking in knowledge. Also, they refuse to sell unlocked phones even though BB website shows several unlocked available at their location. This is my 2nd time coming to buy something - but I walked away this time. Absolutely the worst purchasing experience. Won't ever come back.