Alberta Co-op Taxi Line Ltd.

Usually a very good experience! However today I took a quick cab home because as it was hot. I forgot my phone in the car (#661) and I was able to immediately get in contact with the driver just 5 minutes after he dropped me off. He asked me to pay his “gas money”, asking for an amount that was more than the actual fare for the original ride.

I have been using Co-op taxi for 20 years. They lost a customer today. I don’t understand why the same driver keeps on asking for cash when the debit machine works. A 10 mins drive took over half a hour no traffic i was charged an outrageous fee. Very shady. Top it off i get some of them screaming at that they are from Bethlehem that he is the direct descendant from God. goes on and on about his religion. When i tell him i have my own beliefs and i don’t want to talk about it. Well lets just say that it gets louder. At this point i just want out.

Booked a cab online today from the UofA Botanic Gardens to Elks Social Hall, about a 20min ride. Was given an estimated flat fee of $49. Both the pickup and dropoff locations were clearly entered on the website.Upon arriving at our destination, the driver stopped the meter and told us it's an extra $10 because it's a local dropoff". I then told him I have it clearly on my phone that the fare is supposed to be $49. I told him I could call customer service if it helps resolve it

I used this taxi service after a negative experience with Airport Taxi Service upon my arrival to Edmonton and had no issues. I clearly asked for a fixed rate or an approximate amount when ordering the taxi, and reviewed that with drivers to be clear. Thomas was my driver to the airport on June 9th and was prompt and friendly. Based on my personal experience, I would recommend Co-op Taxi.

I've given co-op taxi a lot of my money. On June fourth I had the worst ride. A newdriver that did not know the city..couldn't speak good English.. didn't know where he was going. Couldn't use the GPS! I wasn't sure of the route but in the end he took the wrong way. Cab ride should have been about $35. I told him to turn the meter off at forty six. Talk to a driver supervisor last week still waiting on my $10 reimbursement. I'm done with co op taxi!

i tried phoning them 6 times today for a cab, on the sixth attempt i finally got through to a cab? it would have been a simple experience had a spoken to a person to explain what i needed not a machine? whats going on with this company?

Scheduled a ride for a later time, when it was time for the ride there was no cab so I called and it said it was searching for a driver. Called back about 5 minutes later and it said my driver was a minute away. About 5 minutes later there was still no cab so I called and it was asking me to schedule a ride as if I didn't in the first place, I booked another ride and it said it would take 30 minutes. Kept calling back every so often and it kept saying it was searching for a driver and would take an estimated 30 minutes. Eventually after about an hour I called back and it asked me to schedule a ride again. I did and after about 10 minutes I called again and it asked me to book another ride. I did and after a bit I cancelled the ride and had to call a friend to pick me up, an hour and a half after the original scheduled ride. Never using co-op again.

driver cancelled prepaid trip and still charged my card. dispatch was highly unprofessional and informed me my funds would be held 48hrs. drivers are frequently unsafe in traffic, impolite and do not respect requests to slow down with a pregnant passenger. I'll be calling someone else going forward.

Been using co-op for years but it's just gone downhill. Charging me an extra 10$ for an suv trip" for groceries that had always fit a sedan. Extremely late arrivals for drivers. Drivers that are reckless in the road. Not to mention incredibly rude dispatchers! Just earlier today

Been using co-op taxi services for years as I don't drive and have to say that ever since the pandemic I have not really met one driver out there for wherever I go that is reliable or a safe driver or knowledgeable of the city. So GPS is a thing in this day and age and most of them are refusing to use it and when you call in and you speak to their driver supervisor who is driving and answers the phone while driving and admits to you that they're driving and talking on the phone which is a major law break and says hold on. I'll have to put pull over to grab more information from you so has you waiting for that and once they're pulled over and grabbing information they just seem annoyed that you've interrupted their day to take your information and when the most important part of your complaint is that the whole service is lacking since the pandemic. With all of their drivers and all they say well unless you can give me all the specific times and dates and car numbers of every single trip which would be over the last two and a half years. Like as if they're not willing to do anything for you other than block a couple of drivers from picking you up. Unbelievable. Poor service will never be using them again. Lost a customer for life. Will be going through yellow cab in the future