Progress Centre Medical

They offer walk-in, however appointments are given to only patients with an existing family doctor at this clinic. It makes absolutely no sense to have walk-in folks sitting for hours when appointments take priority. What's the point of the walk-in service? The lady at the front desk advised that only if an appointment is delayed or canceled, then a walk-in patient can see the doctor? How is this even possible??

The service here is rushed and health concerns are rarely addressed with care. The doctors have very little time to listen to patients and I have on several occasions felt judged for bringing up my concerns. After a long wait today, I saw Dr. Leung and I was pretty much told I need to go to a family doctor because there isn't anything they can do. The only reason I come here is it has been so difficult to find a family doctor! He even seemed annoyed as he rushed out to see other patients. This isn't the first time I have experienced this at Progress Centre Medical. The doctors here have such bad bedside manners. Please don't come here unless you absolutely need to.

Me and my husband came here as a walk-in patient. Had a great experience of service. The clinic is clean and the staff are accommodating with very systematic approach. Thankful also to Nurse Gina who assisted us regarding our concern. Nurse Gina guide us well since we are new in the clinic and she’s very efficient with her job. Overall, our experience in Progress Medical Centre has been pleasant.

If you are stressed about your health and didn't get the help you want, here is the place. You can see many compassionate, humble and friendly people with integrity. I am a mother and also a health care worker. I have visited many GPs with my clients and saw some good and rude GPs who lack empathy. I came to this clinic after a traumatic 7 hours wait at Scarborough General Hospital with my 11-year-old daughter with excruciating ear pain. Her pain started in Nov 2022, and her pediatrician referred her to an ENT in Scarborough without giving her any medication or ear drops.The first meeting was in April, and then the second in June 1st week. Both times he did an audiology test, he said slight variations in hearing and ear drops for dry ears without doing an endoscopy. My daughter couldn't manage the pain, so I took her to the ER on June 12, and the nursing assistant did an endoscopy and then called a female doctor who said she forgot her glasses and asked the nursing assistant to explain what she saw. They asked me to contact the ENT or give Tylenol (I waited 7 hours to get reminded of Tylenol for pain). On June 13, with no hope, I came to this clinic and met Dr. Leung Jerry. In less than a minute, he figured out that it was a fungal infection and explained it clearly. He was compassionate and understood a child's pain and the parent's stress. He calmed me down by telling me it was a minor infection and could be treated easily with ear drops. I didn't want to leave this review without commenting on the friendly and proactive receptionists and a couple of pharmacists there. My new insurance card had trouble, and the pharmacist sorted it without stressing us. It was not only for me, but I also watched them while waiting, and they were very polite and humble with everyone. Thank you to the Progress Centre Medical team for making this place very accommodating. Thank you from the bottom of my heart.

It’s hard to find a family physician these days. I’m thankful that this clinic continues to accept walk-in patients when possible. I saw Dr Jerry about a wrist injury a month ago. Not only did he carefully evaluate my injury, but he also found an open X-ray clinic on a Sunday and advised me on what steps to take in the mean time. He then called me with results the next evening and answered all of my questions, walking me through all the possible steps they might take the hospital. Thank you!!

The best service medical clinic in Scarborough. Of course, it starts from Receptionist who booked your requested appointment. Their Physicians fast analysis and determining on patients/ clients sickness. Moreover, Pharmacy (located inside) serves all medicines prescribed to patients. Wow!!!

Both clinic and pharmacy staff were incredibly kind and helpful. Pharmacy staff were quick to accommodate me when I needed my medication last minute and my regular pharmacy was giving me trouble. I’ll be coming back here since they clearly care about their patients:)

I have had good experience in this clinic. Staff is fine too. Very long wait sometimes. My experience with dr. Hashini was not good. She told me to call back in 2 days to check if my results were ready and when I called the front desk told me that the results were not in and they will let the doctor know that I called to check. Doctor Hashini called me back after an hour and started shouting over the phone that why did I call the office and it is not my home to call just anytime. She called me from her personal phone. It was very weird for me. I have been there many times but never had this experience. They have always been good on reporting on phone if the results are in. Doctors should not take out their personal frustration on their patient. Hope it helps someone.

Truly a great experience. Most notably, the exceptional follow-up after my appointment was impressive. And extremely rare in todays world. Highly recommend this clinic and pharmacy.

This operation is run by an extremely knowledgeable and customer oriented owner....Brent. He ONLY hires like team members. I never second guess any of his teams suggestions. I am disabled using a scooter and this location has it all !!! Top cleanliness consistently!! Finally, I pass 7 clinic to get here. Do yourself a favor and visit!! Robert Fox.