Hair Factory

My hair turned out nice but the sneaky sales tactics to get clients to pay more left a bad taste in my mouth. This is the first time I went to a salon so maybe it was my mistake but at no point was I told that using special products" would lead to a higher end price. Also when I asked if they could use the producs it was in a super casual way so I just assumed it was their regular product. So I'm not saying you shouldn't go there

Didn’t like the end result. I clearly explained what kind of haircut I wanted and still got something else.. While doing my hair they gave a different cost and the bill was something way more than I expected. Hated the experience. I don’t recommend this place at all.

Churchill Square location. Stylist Janice ruined long to short hair. Don't listen to client ask for, instead did what she wanted. Asked for blond gave red. Asked no layers gave anyway. Called out on it... spite cut off all my hair. Very expensive service charge. Tries to market to rich elete. Cost. Charge $300.00 cut color. + $20.00 treatment" Expect $10.00 tip. Push to buy products Oribe. $300.00 Yes that's correct apparently it has gold flakes in it as per stylist words. +$60.00 salon shampoo conditioner. One appointment × this every 4 weeks.....For sub standard stylist hair care. My advice RUN. from this place. Unless you want the "Rod Stewart" special cut every time. Save your money and stress try another salon................................In response to the owner. I am disappointed you are unable to "find" my file as a good customer been there over a year or more same stylist. payment Receipts ++++. Janice. Did have a repor with a friendly hi to everyone there. Wow.I rather take my business to another salon I had more than enough stress & embarrassment there. The picture is recognizable at your salon

It was extremely dissatisfying. Never got what i wanted. Showed a reference picture but that was of no use. Person was not ready to listen or understand what I really wanted. No efforts were put. She was just in hurry and did what she wanted. It was a waste of money and time.

The Hair Factory is awesome. From the service and attention your get when entering to sitting with your stylist, every aspect is a pleasure. My stylist Laura is terrific.

Loved the service. Farhad is an amazing stylist. Everyone is super friendly and they are awesome beings. I was lucky to get the exact colour I wanted as a gorgeous balayage. Highly recommended for cuts and colours. That's my hair in the photo.

Got to honestly say, one of the best haircuts I've gotten. Service was great, one of the workers called in sick, but instead of canceling my appointment, they managed to squeeze me in only an hour and a half earlier. Had a hair cut and beard trim done by Denise, and it was a very pleasant experience, very friendly and gave me exactly what I asked for. The price was a bit high, but that is the only issue I could possible have. Overall, fantastic place to get a cut if you don't mind paying a bit on the more expensive side.

I have been a customer at the Hair Factory for a few years now. I enjoy the welcoming atmosphere , friendly staff and professionalism. The fact that time is taken with consultation prior to any service allows the client to express their needs and make sure they are understood, is a wonderful bonus. I have not been disappointed from any service I have received- hair colouring, hair styling or pedicure. Products that may be used, are explained as to purpose and their use. They may recommend them but up to you if interested.I certainly look forward to going in to the Hair Factory for my bit of me time and pampering. Would definitely recommend trying the services. COVID may have put some restrictions on the hairstylists and services but have not changed the persona of the staff.