GTA Cab

Honestly it’s not even the drivers that are the problem. It’s whoever is behind the phone line when you call. It’s nothing but pure attitude when you call. I used them for the airport and when it was time to leave, the driver didn’t show up. And this happened twice. When I called both times to figure out what’s going on, all I got was “your ride wasn’t confirmed or booked in the system” no apology no nothing. I wasn’t looking for a compensation for both times but an apology or some acknowledgment would have been the way to go about it. Your business won’t flourish if you lack good customer service. Don’t forget you need customers for your business to continue. Your lack of customer service will push customers to find alternatives. Like I said , the drivers are fine. The two that I had were very respectful. Maybe work on speaking to your customers in a more respectful manner. Don’t hang up before the customer is done speaking.. it’s rude.

I have no problem recommending this company, just make sure to give yourself time to book your ride as I did not. I paid upfront for a round trip, to our event and return. Booking is done online, correspondence is through email and it takes time. We ended up taking another cab service, and were told we would be refunded for the pickup. They said our ride would be there at our event, for the return trip. They were, and waited patiently for us to come out as it was busy. The driver was very courteous, and respectful. The next day as they said, a refund was put back into my account for the first part of the trip. I'll have no problem using this service again. Knowing how it works now, I'll make sure to give more time for booking.

Worst ever Cab service. I told them before hand that I have a surgery and want to go to Toronto Airport thus need a helping hand. Only to take money, they promised to take out my luggage from apartment and putting it in van. After payment when driver arrived, he clearly refused to give any help and I took my luggage on my own. Resolutely, my stitches in the surgery started bleed. The driver was one of the rudest person on this planet. I would never recommend any person to use this service.

Recently used them to pick up my wife and daughter from the airport. The driver was on time and even waited for them as the security clearance and baggage took long.I recommend them.

If I could give this company negative stars I would.We ordered and pre-paid for a cab days in advance, that never showed up the night of our wedding! This ride was supposed to take us from our wedding venue to our hotel ($75 for a 20 minute ride). There's no Ubers available in the area we were in, and unfortunately this company seems to capitalize on that with the prices they set.The next day, a friend of ours ordered and pre-paid for a cab from the same service to rideshare together back to the wedding venue. Upon picking us up, the driver refused my husband's service animal, then demanded we pay a $45 cleaning fee if he was to drive us. The driver phoned his supervisor, who did not enjoy that we told him it is against the law to charge additional fees for a service animal. Even worse when the company had already taken our money the night prior, and provided no service. We were then told we weren't going to get driven anywhere although this ride, too, was already paid for. Customer service was abysmal, so incredibly rude and did not show an ounce of care or willingness to listen to the actual problems we presented.My money was returned after days of investigation without so much as an apology. I am only sorry I ever recommended this company to my wedding guests. If only I had known. Don't book them, save yourself the headache. They appear under various GTA Cab" names in Google."

I used gtacab twice - to and from the Airport. Both times the drivers arrived on time, were incredibly polite and professional and the cars were spacious and well maintained. I requested a car seat and got a clean and safe car seat for my kid.Shout out to Mr. Sukh who patiently waited for me for a very significant amount of time while I was resolving a lost baggage situation at the airport.

WORST CAB BOOKiNG experience ever! This is the most unprofessional cab company I have ever dealt with. They don’t book by phone and after an hour of email exchanges they increased the quote by 5 dollar increments twice asking me to email my credit card info. When I finally authorized 50$ for an $11 dollar ride they refused to send someone and left a mom and her baby waiting for over an hour and then didn’t show up

Thank you GTA cab team both the booking agents and the fantastic drivers. My son used their services over 4 times now and the drivers are always on time and provide help and support. I highly recommend this professional company which is lucky to have such an amazing team

Extremely happy with GTA cab services. Driver was very nice, called and texted before both pick ups. Prebooking was easy. Was on time, would use again!