Enterprise Rent-A-Car

Overall We are a happy customer. Zaid helped us out and he did an amazing job from start to finish. He didn't rush at all. Made sure we are comfortable and happy with the vehicle provided and explained everything in details. Louis Checked Us Out and he was very helpful as well. I am so glad, i came to the branch with so many helpful folks! Keep it up guys!

Came to this location after Centennial Road Enterprise bollocks’d up my reservation. The people at Rymal Road were amazing, got me in my rental car early and couldn’t have been more accommodating. Next time I’ll just come here even though there are other closer locations. Thanks guys!

This is a great branch of Enterprise. All staff are friendly and helpful. Luis the manager, was helpful when my rental was towed when a door wouldn't close properly, and needed to be switched in London, ON. The Hamilton manager called back to follow up and ensure everything was getting sorted.The London location (Hyde Park Rd) gets a negative 4 on service, communication, and understanding how many seat belts are required for the number of humans in the vehicle.

I gave 4 star because I got experience at first time until I met Zaid. He was very kind and knew what customer need.2 weeks before I had already came to confirm that would be available a car for me same class with what my car got fix on Carstar. My insurance gave me the reference number and she told everything set. Guess what, she gave me much smaller a car that what supposed to be. Than next day, another lady told me I would have another car that I was hoping something bigger. But It was totally wrong, she gave me same small car with what I got, only different brand. Luckily I met Zaid and everything done very well.

I had a wonderful experience. The center manager Luis is awesome. He is always willing to help and was patient with me and answered all of my questions. Car was great too

I needed to rent a car for a month when my car got totaled, and this place was so kind, quick, and friendly. They helped me out so much and even upgraded my rental car for no extra charge they didn't have anything cheaper. Upon returning it, they were super speedy and even offered to drive me where I needed to go since I no longer had a car. The whole team provided exceptional service!

Rented a Jetta today. Car was in terrible and unsafe condition. Tires were nearly bald. New manager? I have been renting from them for years and have never seen this before. I will not be using them again. I will let the dealer know as well.

I returned my rental car on Jan 26. The car was spotless and had the same amount of fuel in it as when I picked it up. When I asked for my deposit to be be refunded $150 cad, I was refused. When I questioned this a young brunette with glasses came out of the office and started screaming at me. I left because she was clearly not able to have a civil conversation. I returned at 1645 and secured the number of the area manager, Mike. I called the number, he did not answer the phone and did not return my call. Avoid at all costs. Worst customer service I have ever received Update, the email address the owner posted in response to my review, doesn't even get some one to email you. It is just for show

Thank you Zaid for going above and beyond to ensure that I had something to move around while I waited for the insurance to settle. Your understanding and efforts are greatly appreciated.

Had a rental while my car was fixed. Caitlin was really knowledgeable, super fast, thorough, helpful and kind. I dealt with another staff member who I didn't see his name but he was great as well. The car was clean and well functioning. I'd recommend this branch!