RnR Hot Tubs and Spas

This team has really great customer service (in addition to superior products). They are super knowledgeable and work with you to educate you so that owning a spa/hot tub becomes easy. Their follow up was great AND you can reach them anytime if you've got questions! So awesome! Also...Spa School was the best! Thank you!

I am a handy guy. Just not a I Hot tub expert. I spent many hours trying to find out why my pump kept tripping on overload. The service man came out a found the issue and the cost was very reasonable.I will have them come out again if required! I am very happy with every aspect!

We are first time spa owners and did a lot of research before deciding what spa to purchase. We had some friends recommend RnR due to the quality of their spa and the exceptional service they received.We went to RnR and spoke with Gary and I was immediately blown away by his honesty and knowledge of this their products and manufacturing and maintenance of any hot tub. Gary was the nicest and most knowledgeable individual we spoke to at any of the numerous dealers in Calgary. Spending time in the store and walking through the product lines and seeing the construction and quality of the spas, we knew if we were to buy one it would be from RnR.I brought my wife in to look and she was treated with the same respect and truly felt like we were part of the family. After receiving the level of customer service we did, it was easy to decide to purchase a Vita Spa from RnR. Any business in the retail industry should take note of the level of professionalism at RnR. It was truly an enjoyable experience.As the tub was being manufactured and delivered, Kim kept us informed and made sure we had everything we needed and were well prepared for the delivery and set up. Again, Kim was so friendly and easy to work with and walked us through everything. We had a site inspection from John and he followed up with an immediate phone call to walk us through the delivery and confirmed we had everything ready. Once again he was super friendly like everyone we talked to at RnR.When the spa arrived, we attended Spa School" with Gary to educate us on everything around chemicals and simple maintenance to keep our spa in great condition so we can enjoy it for many

They provide excellent services. The installation team is very professional. My son enjoys the new hot tub every day during his spring break. Thanks Kim and Gary

I had done a bunch of research and shopped around to multiple other stores until I was referred to RNR from some co-workers. Gary and the team were great, tons of knowledge and took the time to go over all options available for what I was looking for. Their team has worked with me to make sure I was informed how to take care of the hot tub properly. I 100% recommend RNR!

Attended spa school today.It’s not our first hot tub, but it’s our first new hot tub and learning how to use all the chemicals without chlorine pucks is really interesting. We also got out water tested so we know how to treat it specifically for our water.It was very informative, and well presented. I have sensitive skin, and can’t wait to try the new chemicals to treat the water. Highly recommend taking this course when buying your new tub.

We got our hot tub from here a few years ago, this year a pipe burst. We had reached out to have it fixed. They then came for a short time and charged for the visit without fixing.$150 they take your credit card number. It would have been nice to know there was a charge and that they would just take the money. Disappointed.

We used Lindsay Greenwood for are hot tub experience. Great customer service, knowledgeable, easy to talk to for any questions during the process and quick to respond.Thanks again, LindsayYour service was great!

RnR hot tubs team has been amazing! After purchasing a home with an existing hot tub, we were registered into Hot Tub school with Gary and Lyndsay. They were a wealth of information and we learned so much about chemical distribution, science, and maintenance. To ensure I was off to a fresh start with a clean tub, Lyndsay was the maintenance technician dispatched for my service call to drain, clean, and refill the hot tub. She was prompt, friendly, and very knowledgeable. She showed me how to change the settings on the unit, adjust the jets, and set the temperature. Sabrina in the office was wonderfully pleasant and her pre service call and post-service follow up was a lovely level of customer service. Pricing was very reasonable considering the tools and resources required to do this maintenance. I would have been overwhelmed but Lyndsay was a pro!! Thank you team!

Gary and the team at RnR hot tubs have been awesome to deal with. They made buying our first hot tub an enjoyable experience. The spa school was super helpful and they have been there every step of the way answering question and helping with chemicals. We are very happy with our Maax Vita Grand Spa!!