Garaventa Lift Ontario (Garaventa Ontario Branch)

Comments:STAY AWAY FROM THIS COMPANY. We called the company to install 2 elevator for 2 houses in the same year.One never run from the beginning, called them several times, they never come back after took all payments.Then finally they came, charged for the visit , and give the quote for to make its run with the price almost half of the cost of the whole elevator, they said because it's passed one year warranty.We then called another reliable company, fix the problem with reasonable price. I wish I did the research before I used them.Response to owner's reply on Dec 21, 2018:That’s not true.The elevator not fully installed and operating but Garaventa Lift Ontario requested the money, and we agreed because they said that is the procedure. Since they took the money we have requested them numerous times to come back to finish the job but they keep on delaying and don’t return many of our calls.We’re waiting for the Committee of Adjustment and the Ontario Municipal Board (OMB) for approval, because of this procedure the house was stopped for almost a year. During this time the elevator was not complete and did not run, and nobody uses it because of this reason.Once OMB approved our changes we continue and called Garaventa Lift Ontario to complete the job. But they said the elevator is out of warranty and we needed to renew. Their reason, the elevator was turn to us over a year, so the warranty have expired (that time the house still under construction, nobody used it).We argued that it was never run, but had no choice than to pay. They charged additional fee for their visit, then give us the quote for almost half of the whole elevator to make it run. They blamed on the basement floor was not finished, but it has nothing to do with the elevator. The ESA did the final inspection for the house and found the company never got a permit for the elevator. When ESA called the Garaventa Lift Ontario, they denied it, said they had nothing to do with the job. This is their job and they failed to apply for the permit.In the end we had to call another company to complete the unfinished job by Garaventa Lift Ontario and make it run. The other company was much cheaper and easier to deal with than Garaventa Lift Ontario.Please stay away from this company. We wish others have warned us about Garaventa Lift Ontario before we used them.

Perfect product for a residence! I first contacted Garaventa for a home elevator for my father at his request. The sales representative for the company was very prompt in attending the home and getting the order under way. While none of us were expecting some of the unanticipated delays due to an unforeseen backlog, once the unit was delivered, service installation was efficient, complete with the installers cleaning up on completion. My father, who ran his own construction company during the entirety of his lifetime, was impressed with the congeniality and professionalism of the installers. We have had no issues with the operation and support to answer any of our questions has been great. We are very happy with the quality and the results Garaventa delivered!

As the owner of Grand Design Build, I have been associated with Garaventa Lift for the past 3 years. I am very happy with the level of service and professionalism provided by the Garaventa team. The Garaventa team members are friendly and highly cooperative with both me, other sub trades, and in interactions with our homeowners. The quality of their home elevators compliments and meets the high quality finishes related with our homes.

Thank you Bob for being a great resource to design and implement our residential elevator.Over the years i have worked with a number of elevator companies in both residential and commercial projects. I have been most impressed by the design and operation of the Garaventa elevator. I have been very happy with the servicemen who have been involved with the installation and service of this unit. The elevator has been a G-d send for our mobility challenged mother, who has been able to maintain her independence and freedom within her home. I look forward to using this system in future projects.Manuel, Kandev Custom Homes

The company is located in BC and you have to wait several months if you need service in Ontario. we used this company to buy and install elevator for our custom home. The elevator has problem from 1st day and it takes for ever for them to fix it. Each part they have to order to come from BC takes months.We are so disappointed with this company and I wish we had more research about them before using them.Update from Customer: March 7/2018: Finally someone from your company called yesterday to fix the problem.I am not sure how much the main office is aware of the service of Toronto office, but for your information, your service man tried to fix the problems with our elevator a few times just after I reached the customer relation in Vancouver, but as of today the problem of very noisy and shaking cabin is not fixed. Thanks for following up!UPDATE FROM CUSTOMER: April.02/2018: Our elevator is finally fixed and works well. After 6 months of follow up and several Technicians attempts, a professional Technician was able to figure out the problem and fix it in an hour! Thanks head office for follow up.