Enterprise Rent-A-Car

Excellent customer service. Provided all necessary information. Very caring staff. Only limitation was availability of vehicle at the time. I got something while I reserved for something else. They tried their best.

Melanie and the team at this location cannot be praised enough in my books. Renting a car isn't always an enjoyable task, especially when it's the result of an accident with your own vehicle. Melanie and the rest of the folks at Enterprise have been so quick to get me into my rental and have been great to communicate with throughout this entire process. When I needed an alternate vehicle, they were able to get me switched within the day and I was in and out of the office within 10 minutes.

Let just start by saying that I wasn't in a position to chose my rent-a-car services, Enterprise was assigned to me by my insurance company.Now, when a multi million dollar company allows themselves to owe you money for more then a month and at the same time they don't do investigation why that happened and in addition to that, they cowardly put the blame on their business partners (who are ironically chosen by that same company and not by their customers), you know that you are at the wrong place.People that work for this company (from Melanie and Robbie and some other staff members at the branch to people in the financial department in the head office) were obviously never introduced to the notions like Problem solving skills" as well as "Ownership of a problem".And they obviously do not communicate between themselves to address and follow up with the problems or concerns of their customers.Very unprofessional and sad from their side. They should have known better.In my past I worked for Royal Caribbean Cruise Line for 4 years so I know what I am talking about.Long story short

I was given one of their cars while my car was under repairs. When returning the vehicle, I had forgotten my briefcase on the back seat. I called them the same day after I found out. They said they did have the bag with them. When I went to pick it up the next day, I got the briefcase, but some items inside were missing. The most valuable was a wireless mouse. They denied that things were taken from the bag.

Thank you to the Merivale location and their wonderful manager! We were stranded in Ottawa due to flight cancellations and this location went above and beyond to get us a car. It was clear they were so busy but they treated all of the customers with kindness. We can’t thank you enough!

Great team! Very promising compared to all enterprise locations, management is super kind and understanding, 5 star is not enough I would give them 10 star. They care about their customers very much I highly recommend this location!

I absolutely love this branch and will only rent from them. The employees are so helpful, professional and willing to go the extra mile. They all genuinely seem happy to be working there.I highly recommend them if you are in need of a rental car.

I required a short-term rental while my vehicle was being serviced. The Enterprise team pulled through with flying colours! Thank you, James and team!

Just dealt with Robbie, I had a problem and he addressed it right away, and took away my stress. A very professional top notch customer service experience. He is definitely the kind of person you want and need running an organization

Beyond excellent customer service....the staff (Robbie), was a rock star - a day that I was given possibly the worst news, not only was he accommodating in an extremely busy and snowy day, from a rental perspective. His humility, kindness and understanding of a situation was valued beyond words