Blackstone Saunas Vancouver

After talking to Kyle about the sauna and its benefits, I decided to proceed with purchasing the Classic Two. The sauna was delivered on time as promised and was set up in an hour. Now that I have used it a few times I can say it was a great purchase. Thank you so much to the excellent staff at Blackstone saunas, you are the best!

I’m happy with my sauna because it’s helping with my Lupus. What I’m not happy with is that after it’s first use, the floor cracked. It was not cracked when we put it together and it would appear that it cracked (and is sharp) due to the heat. The pieces of the sauna are very brittle so installation needs to be completely slowly and concisely to ensure you do not break any of the small joints. The instructions manual is useless. I got the sauna for the right price. When I reached out to Jordan the man I spoke with regarding the crack and the high-pitched frequency that the speaker/music system emits I never received a response. I did recommend to a friend.

Got a two person IR sauna from here for my parents. They delivered and assembled it. All went pretty smoothly!

I love my Blackstone infrared sauna. I use it regularly and complements a healthy lifestyle. Its a great way to wind down specially after a workout or in the evening.There are many health benefits from using saunas regularly beyond detoxification and making one feel great. I would recommend a home sauna to anyonewishing to improve their well-being.Patrick Zaidel MD, FRCPC, Internal Medicine, Vancouver, BC

Edit:*****initially had issues trying to arrange warranty service through the sales staff. I was quite frustrated and disappointed in the experience and the purchase. However once I got in touch with someone else within the company they bent over backwards to make things right. It took two visits to my home but eventually they did rectify the problem. The sauna now heats up in a reasonable amount of time. ******Generally happy with the order/delivery process. Assembly was fairly simple but there were a few issues with the way the panels and doors were constructed that I had to fix myself during the install process.The sauna it self works well other than the fact that it takes a REALLY long time to preheat. I'm not sure if this is normal or not but it doesn't seem right to have to preheat for 1+ hours and use for 45 minutes and never have it reach 50 degrees.

Originally I tried to go to their Vancouver location which is closed... I have since found them in Langley and they were a wealth of information. I love my sauna !!! They helped me with all my questions and also got me a stereo for my unit!!

I've had my Blackstone custom sauna for 4 years now and am very happy with this sauna. The product is very well made and works superbly every time, no issues. Only recently I experienced a problem and in contacting Len, he was quite helpful in trying to diagnose what the issue was. It turned out to be a faulty wire (was an electrical issue that had nothing to do with the control panel or keypad --or the sauna itself). He was professional, polite and most importantly --fixed it quickly and made valuable suggestions so this doesn't happen again. If you are looking for an infrared sauna and would like to purchase from a company that backs up their product and service, I would highly recommend Blackstone.

Thank you to the team that came yesterday to set up our sauna. They were tidy and efficient and Tyler? Took the time to go over everything and make sure I was aware of all the features. This is our second infrared sauna so I am familiar them but this company has some great features with theirs, a very good website and great prices! Definitely a reccomend

Awesome company, Their website gives you all specs and information on the models as well as informing you that the specifications can vary and to leave extra room if you are planning on building it into a space. I would strongly disagree with Grant as I am a contractor and have installed numerous saunas in my houses and Blackstone has always bent over backward to accommodate me. Why leave a negative comment if you failed to do your homework. There is a reason Blackstone Saunas is the longest running sauna company in Canada and I would recommend them to anybody looking for any type of sauna.