Vertdure | Entretien Pelouse Laval

I normally don’t leave reviews but I am sharing to let others know not to waste your money with this company. I had an employee come for visit 1 who came on the same day and same time I was having central air installed. (Keep in mind I ordered the service over a month ago and had been waiting for them to come for weeks) They said would be back and forth on the lawn installing the unit on my house and asked that he come back later or even another day which was fine with me. He put up a huge fight with the company installing my AC and began treating my yard anyway, he sprayed fertilizer all over the vehicle parked in my street which was owned by the company installing the AC. As he is treating the yard he tips over a full bin of what I believe was weed treatment, because it literally burned and killed my grass in that specific spot. He tried cleaning it up but it left a huge spot in my yard. My grass wasn’t perfect to begin with but it didn’t have this spot until after he spilled a product in that exact spot. I’ve emailed to ask if they will do anything about it and never heard back. Also never even received a second visit yet and my grass is still a disaster and it’s already mid summer, what’s the point if my grass only starts looking good by September ? It was full of weeds that went untreated all of the spring. I wasn’t expecting miracles but at least a bit of better grass, better service. They’re so well known I figured I was getting the best. Also paying a pretty penny for this. Don’t use the company, there’s many more out there that I see all over my neighbourhood and they seem to have been making they’re visits more frequently. I’ll be using on of them next year.

Throughout the entire summer we had holes that kept growing bigger and bigger due to grubs. Within the first two treatments by Vertdure, the situation was under control and our grass looked so much healthier and began to grow and become greener. Very satisfied.

I do not recommend Verdure, almost 3 years and my grass went from green to yellow and full of weed. all I was asking is take care of my grass. When I ask them to cancel my contact they said well we will continue billing for the reminder of the year? Why? Oh because tech did all the work already. My grass is so yellow and really bad. The biggest mistake I did is to hire them. I ask to speak to a manager. They said impossible they are all in a meeting, request a call back no one did return my call. This is the customer service I am receiving so I am not expecting a green grass.

Garbage company. I have an email confirmation from them cancelling my service last year after less than a week of very poor service and poor customer service. They called me to renew in January and I said no way. Yet they are still charging my credit card!!! Terrible customer service! Thieves. Dishonest. A night.are to deal with.

I had both services, grass and bugs/insects for about $750/year, I took the services for 3 years. Our grass is still yellow, still with bugs, now Vertdure told us it could be white worms, and if it is it will be at EXTRA FEE. The meaning of bug/insect for Vertdure does not include white worm.Also, Verdure leaves all the responsibility to the customers, your are the one that calls the shots"

Good service the job is well done however it is difficult to understand and follow how they take payments from my account without justification. Why would there be a payment in January for lawn care??

Contracted with them for 2023 season. The initial approach was very professional and knowledgeable.

Worst customer service, and probably a scam too!We signed with them a couple years ago, but we were considering cancelling a year after, but when the salesperson gave us a discounted rate for the second year, we took it, and the new rate is written on the signed contract.However, they charged us almost $60 more than what we agreed, and when we called them, they were pretty rude and said there's nothing we can do for you, you already had a contract with us and we will not refund your money or honour the new contract

I had a free estimation done with Marie Eve and she seemed super friendly and understanding that I had to speak with my spouse before making a final decision. She took down my information regardless so that the price she offered me was guaranteed. She said there was no commitment. Seemed harmless so I agreed to provide it to her. A day later I told Marie Eve that my spouse and I decided not to sign with Vertdure. She understood and said she wouldn't submit my information. Several days later I got a call from payables department saying that they have word that I wanted to cancel. I told them there was nothing to cancel as I never signed a contract. She said very well and that she was going to remove it from th system. A few days after that I see a charge from Vertdure on my credit card of $34.66This has got to be the most unprofessional company I have ever dealt with. This reminds me of INTERNET SCAMS.They simply lie to you and tell you there is no commitment just to get your credit card information and then charge your card anyway.It's a SCAM, SO NOT FALL FOR IT.On top of it all my neighbor has a contract with them and his grass looks worse than mine.Biggest scam and worst company.