Yellow Car Rental

Pary was excellent to deal with. Sprinter van was cleaned and ran smooth. We took it to Prince George from Vancouver and back. Perfect for a roadtrip or for those visiting the lower mainland. I would not go anywhere else.

It look shady at first. The office is merged with an auto repair shop. However, look for Mr. Gill, he is very professional and patience when I was searching for a 12 passenger van. I went on location to check out their vehicles. He actually handed me the keys to look inside all the possible choice van I had in mind. One similarities across the board was all the van were new and clean. He gave me a quote for different van on the spot and I put a deposit down without hesitation. I went back two weeks later to pick up the vehicle and he actually met me up earlier than store opening hours. We went through minor paperwork and off I go. Low rate, excellent customer service and quality van. I would come back again.

This company is THE WORST and their cancellation is beyond ridiculous. A good friend of mine ordered a bus for her not for profit summer camp (she takes young girls into the wild to teach them about self love) and Yellow Car decided after a variety of calls/emails to charge not only the full amount for the original reservation (my friend was needing to reserve two smaller vans instead of one bigger bus and it would have made Yellow Car the same amount of profit) PLUS all the fees and taxes that they charge for actually driving the car (the fees don’t apply If the bus isn’t driven anywhere). I’m sorry, but that’s absolutely barbaric. I can’t even comprehend. And to do this to a not for profit? I smell greed in the air. Shame on you yellow car. Shame on you.

We rented a 15-seater van twice for our non-profit, Girl In The Wild, to bring struggling teenage girls to camp. The distance we are driving requires us to have two Class 4 licences drivers, which have and plan for. Unfortunately, we had to change up our August camp leadership team due to unforeseen circumstances and only had one Class 4 licensed driver. So we called to cancel and to book two other vehicles instead. The team at Yellow Car Rental refused to let us cancel, stating they have a No Cancellation Policy on 15-seater van rentals. (This is true, they do. However, it was also not articulated to us when we booked over the phone months prior). When we explained that having to pay for the van without actually using it would exceed our camp budget and potentially impact us getting these teens to camp and that we'd appreciate some leniency on the policy because (A) we're a non-profit doing some really incredible work in our community, and (B) because we intended to replace this rental with the rental of two other vehicles from Yellow Car that could be driven by regular Class 5 licensed drivers, they still refused. Zero leniency. Zero heart. Then when we asked to have an invoice sent to pay it so we could manage our finances and sort out a solution to get these girls to camp, they said they couldn't invoice until after the rental. We explained we needed it immediately and the service rep said fine

POOOOOOOOR customer service. Owner - Bob Brar - needs to train the female employees better with the policy. You can call and reserve but they FAIL to provide you with full information. They think that everything is about email and website, so there is no merit to a phone reservation.The money you save with the daily care rental rate is far less than the QUALITY of service provided. Not only do they call - not write - to confirm the pick up on the day of, they then provide the vehicle half hour later than the time agreed upon.They advise it's an estimate" of charges - and it's stated as such - but when they charge you

Scammers. Worst customer service. Cancelled our booking last minute without notification. Poor customer service, the guy on phone was rude and swears on phone. Called back to talk with another person but hangs up on the calls. Worst place to rent.

STAY AWAY!!!!!!I booked with Yellow Car Rental months prior to my wedding as I had a big group coming in from abroad and staying in town for my wedding. Well, due to COVID-19, they all had to cancel and as such I had to request refunds from everyone (hotels, Airbnb, flights, etc) including this car rental company. I figured I would cancel with Yellow Car at least a month away from the wedding day to give them ample time to accommodate given the circumstances. It is now ONE MONTH PAST my first attempt at this request and I have heard nothing back. $1,500 dollars later and heard nothing back... Not even a thank you for being patient" or "we're doing our best."I spoke with Bob twice on the phone and twice he directed me to e-mail him and that he would "answer within 12 hours" (ha!). Sure. I said

Used to transport equipment for event. Flexible drop off and pick up times. Will be using Yellow Car again in the future.

Poor customer service. Will not work to find an easy solution to your problem. They will take whatever dollars you have and ignore your concerns.

Horrible Experience.I booked a 12 seater with them. The reservation said that the pickup location was YVR Airport. When we reached YVR airport, they told us that we had to go to their location because we were “local”. I still don’t understand the logic when the reservation clearly said that the pick up location is YVR Airport. I even said that if someone would bring the van to the YVR Airport, I would drop them back. Anyways, because we needed the vehicle, we went to their location and we were made to wait for an hour outside it was raining. We were soaking. The owner was belligerent and using profanities for calling him. They were not able to find the keys and would not cancel the reservation. After hour and a half of waiting in the rain and all soaked, the staff on site agreed to cancel the reservation without any charge but would not give it to us in writing. We had to record the conversation as the only source of evidence due to the fact that they refused to give the written confirmation of the cancellation. Then later, they did send a confirmation on cancellation. No compensation, no professionalism, no sorry and no thank you for being patient. Almost felt like a scam.