Hertz Car Rental - Regina Airport

I rented from this company and was so happy until I got into an accident. The lady working here was amazing and trying her best to help but her boss in Regina obviously didn’t know what he was doing because she was told not to close my account, that meant they could charge me for an extra 2 weeks, they charged me $1,568 for a $230 rental and full insurance that was meant to cover the accident. They also sent me threatening texts as well as mail telling me they were going to prosecute me even though the vehicle was back at some point it was already rented out but they were still charging me. Thanks to the wonderful lady for doing her best to fix everything thanks Boni!!

they drove out my car almost completely totaled and it was missing 2 wheels but still made it through town. It did leave large scratches and breaks through the roads due to excess metal though but that is not my fault. took a picture of the car i liked my ride. would rent again

Do not rent there! Worst customer service, they rent you cars they don't even have. I rent and pre-paid a minivan, and when showing off they did not have one so I had to go to Enterprise to rent one at 3 times the price (last minute rental).

I was getting in late to get to Hertz. Called a couple of weeks before and spoke to a staff named Javier Z. He assured me I would get my car even if I was coming in close to their closing hour. True enough, my flight was delayed and past their closing hour. Called and got Javier again. He reassured me and reminded me he promised that I would get my car that night (but I was coming in more like morning 1:00 am). Got to the counter 30 minutes past their closing hour, Javier was there to give me the keys. He had spoken to his manager to make sure he could stay so I could get my car. It was cold and snowy. Javier mentioned he even went out to warm the car up for me. This is one truly amazing young man. He went above and beyond to make sure I got the car. Hertz is so lucky to have such a great team member. I am so thankful to have Javier there to give me my car. The car suited my needs. It was dark. There was a lot of ice and snow on the car but it started and got me to my hotel. Thank you Javier for going above and beyond to help out!!!!!!!

Terrible location for customer service; they dont answer the phone, dont provide you a bill and have no car replacement if car has issues. Car was dirty and lots of mileage. Would be worthed to add some extra money to rent somewhere else. Avoid that location for rental car.

Had a reservation for 11AM, didn't get into a vehicle until 130-145PM. Unorganized as they did not have a vehicle for me, they 1st offered me a Durango which was fine but later said it was not available. A Hertz driver dropped one off but it had minor damage so I requested another vehicle. It was a one way rental. The agent and training agent were very polite and nice and tried accommodating me to make some changes to my rental. Poor rating due to not having a vehicle ready and no one @ the counter until after approximately 45 mins after my arrival. I did arrive at around 1140. I would not rent from Hertz Regina Airport again. They also preauthorized my cc twice for 1 rental, had to call credit card company to resolve the 2nd cc hold. The 1st hold came off but not the second. 1k total hold for 1 day car rental of $146/one way rental.

I have been renting from hertz for a years . But this time in Regina airport it is my worst branch I ever rented from them . They charged me 33$ for a gas fuel which I already returned it whatever I received it . The customer service told me we don’t care . And she mentioned it is 8 L less than usual . I told her it too much for 8L. Told me “this gas is from Jesus “. I don’t really recommend them for any future renting

Hertz, Regina International Airport.Superbly maintained car. Perfect 1. The staff was generously kind and knowledgeable with respect to our needs and solutions thereafter. If I am able to recall, muzzamil was the one I am referring to.

I recieved a great price for a week-long rental. Durango Citadel, fantastic vehicle for a long journey.

Very rude customer service. I was given the car with the fuel tank not full. I made sure when I return the vehicle to the airport, I would refill it with gas that I have used. Now they are charging me $33 because it was missing 8 Litres. How does 8 litres of gas = $33. When i tried calling to inquire about this I got nothing from the lady on the phone but rudeness, and unprofessional service. Why am I being charged extra money. They didn’t even give me the car with a full tank. 100% DO NOT RECOMMEND RENTING WITH THEM.