Shoppers Drug Mart

Tried to get some help with my points. It was $10 before tax and when I asked the lady with shorter hair and glasses if she could help at all she rolled her eyes at me and spoke to me like I was a child. Horrible experience and customer service and I work for the loblaws company will not recommend this shoppers.

Shopping here has never made me feel so racially profiled in my life. Security singled me out to follow me around and stare at me. I notice that I'm the only poc. He kept leaning over me at the edge of my personal space counting the items in my hands and made me feel like a thief. Makes me sick. I felt so intimidated and upset by it that a week later I still feel this way. Do I need to point out that this against the law, and that there is resources online to show people exactly how to file a complaint with the Human Rights Tribunal if one should feel that they are being profiled by security guards? I'm disgusted that they think this is acceptable loss prevention. by the way, if I come into your store and you're targeting certain people while they shop, you're probably losing thousands because it creates a distraction for real thieves to work and they're already taking advantage of how short-sighted these guys are. Don't be fooled into thinking that people cannot act to this type of abuse. People should be filming these encounters because they should not be allowed to get away with it.

Recommendation to anyone who wants to be falsely accused of theft without any valid evidence by the staff members. Despite offering to show my receipts, I was continuously accused by multiple staff members who claimed to have seen" me steal from the store. Even after showing my bags with all the receipts

have to leave 1 star and actually not qualify at all. I called ahead of time asking if the store take coupon from manufacture, the HSY girl said yes, and I drove all the way down, and she just decline to me at store, saying that after discount you only pay 20 cents for a box of tissue, which not make any sense. I have no clue what she was talking about, the coupon is from manufacture, the price is set up by shoppers themselves, how would I know if its make sense or not?? Horrible customer service and rude employees. I will never visit this store anymore. the supervisor name is HSY, the other merchandiser also a loser and just wanna save his boss a few cents and get raise for his poor service. what a loser. Again, I dont give a shxt about couple of cents money, what I care was their rude attitude and ugly face for lying to customer, that the worst experience for me with shoppers.

I would like to formally and seriously file a complaint to this location‘s manager/ supervisor here ( An Asia female around 5.2 feet , with pronunciation J as the name as I recall ) . For one thing, she has a strong discrimination to a pregnant Asia woman when I am asking for help for the Shopper Drug Mart ‘s products. Secondly, I would like to point out her unprofessional services and incorrect direction to customers. I am a loyal customer and I frequently shop online for my products. It is my first time to go to this location to ask for help for my refunds that I am incorrectly ordered.This is what my experience with in this Shoppers Drug Mart’s unprofessional staff. On May 03, 2023 Wednesday afternoon at around 5:20PM – 5:45PM, I am off to go to this location. At first, the receptionist offers me the help, however, she is unable to access to do refunds as her level is not reached so the girl calls her supervisor to come.My unpleasant story is beginning. The female supervisor stares at me and impatiently asks my invoice. Very quickly, she throws back my invoice and says I need to have the physical reward point card to do the refunds even the phone number is not help. I tell her I have always using my phone numbers to do refunds and this impolite supervisor begins to tease me I haven’t the knowledge to the point card and shopping rule of the store. Seriously?! What’s more, she throws back the products at me! And yells at me to bring the physical point card to here if want the refunds. ( after leaving this store, I check my point card profile I do have the phone numbers link to the card) . I am questioning why this staff is so unprofessional to know the shopping rule of her company. Because I have an urgent appointment so I don’t have the argument with her.In the end, I have refunded my products on another Shoppers. I hope Shoppers can train the staff professionally and especially, PLEASE DO NOT THROW BACK YOUR PRODUCTS to your customers. I will continue to file my complaint on other social media until I have received your email or any feedback to this issue. Honestly , I have never had such a bad experience with Shoppers . This location’s supervisor should go back to the junior position to learn how to serve the customers and when you begin to talk with a customer, please think about what you should talk and action. More importantly, you should know well your company’s policy. Isn’t it should be your responsibility to do that ?

A nice pharmacy store that sells drugs and all kinds of stuff like makeups, skin care, snacks, fruits, cards, socks (Joe Fresh), hats, gloves, umbrellas (Joe Fresh and Fulton), and other necessities.Very fast and friendly service! Very clean!There is a nice decor wall (shown as my pictures).

Good selection of medicines. Security at the door greeted us with arms crossed and a scowl on his face. Not very welcoming

The staff is soo rude, especially the lady with short hair and glasses. Store closes at 10pm but this doesn’t mean that the customers who are already in the store and having their stuff ready to be billed in their hand will not be entertained after 10pm. It was exactly 10.02pm and we were waiting in the line to get our stuff billed but the cashier, merchandiser and their supervisor refused to bill the stuff because they gave a reason that they have to come again to work at 8am in the morning. They were so rude and were really kicking out the customers. I have never seen such a staff at shoppers drug mart who disrespects and yells at their customers. If customers are polite with you, you should be polite with them too. But they were so frustrated and behaved so rude.Is this kind of customer service they provide?Disgusting.Thou I had a good experience with beauty boutique every time I visited, I will never recommend anyone to visit their front store. Worst staff ever seen.

This place has an amazing selection of cosmetics and carries lots of brands of varying prices! The store is very organized and hence, it's super easy to find things here!They have a decent selection of supplements as well. It's not very extensive though! The prices aren't bad either! They carry food items as well!Currently, they have a lot of Easter themed items! They also have a lot of very tempted soft toys!

Moh the pharmacy manager went above and beyond to help with a prescription issue. As a customer this alleviated a lot of stress and saved so much time. Thank you so much for you assistance.