Track Office Furniture

Amazing experience!Edward is awesome! He is very knowledgeable and gave us a detailed explanation of all the features of the chairs. Also made sure we had all the time to properly sit and try out different chairs. No pressure, relaxed environment. We bought two Steelcase leaps. Their inventory is very impressive! I will definitely come back for future furniture and servicing needs.

Honest review.Purchased refurb leap v2 last week.New herman miller and steelcase chair prices are quite high, so decided to give used/refurb a try.Service was great, you can try different chairs, and guys there are very friendly and knowledgeable about chairs.Chair looked pretty fresh just from the looks.However, since the usage over last week, became a pro on the chair with trying to fix it.After getting home, wiped it clean with lysol wipes, seat was clean, but wiped back cushion, the wipe turned brown. Assuming back cushion was not cleaned.Issues. First noticed lot of squeaking on leaning back. Living a bit far away from store location and with store hours overlapping work hours, decided ill try to fix it before taking it in. Watched BTOD youtube on how to fix it, and followed the steps by taking seat off and putting lube on the areas and squeaking was resolved.Then noticed chair is sinking slowly, 1cm a day. At first I thought it was just a coincidence as height adjustment is working fine, but has continued to sink roughly 1cm daily for the last week having to adjust height daily. Today watched BTOD youtube video on fixing sinking leap v2, took the seat off to adjust cylinder tightness. I'll have to wait and see for couple of days if this fixes the issue.While trying to fix the issues, noticed few things. Lot of rust in covered areas. Pictures attached. Chair is from 2011, roughly 12 years old. There were spider web like residue behind plastic cover under the seat, I was panicking that it might be mold or spiderweb, but after trying to clean it, it seems like its either glue or melted plastic residue. This is all around under the seat, above where the foam and white plastic cover is in the picture. Touching it, it is sticky all around white plastic base, so assuming it is some type of glue used in the refurb process, but still unsure what this is. Refurb process doesn't seem to be that great other than new fabric cover.I am not sure if I am expecting too much from refurb, but having paid 600+tax is not cheap. If things have to be fixed from the first day and have doubts that the chair is going to last few years, I don't think its worth it. 3 year warranty, but if it breaks after that mark, cost is 600/3=200/year+tax, cost on new one with 12 year warranty 1700/12=142/year+tax. Rather pay extra and just buy a new chair worry free.NO EXCHANGES OR RETURNS, too bad I am stuck. Make your decisions wisely.

Decided to give this place a shot, given the strong reviews. My expectations were surpassed with the care of customer service provided.The wide selection of some top chair brands is great for comparing and getting a real feel for something that fits you.We had Edward go over the basics of a chair I was interested in and it was apparent how passionate and knowledgeable he is in helping you find the right chair for you.Glad to finally ditch my gaming bucket chair as I'm sure my posture and back are equally thankful, Ed. If you decide to visit the store, I'm confident you'll have a similar positive experience!

They have a good selection of well restored second hand chairs at a reasonable price. Much better to buy a high quality second-hand chair than a low quality new one. I had a problem with the steelcase leap chair (sinking height) I had bought there 3 years ago from them, and they were so kind to replace the cylinder for free! 5-star service

This is my first time writing comment. After the whole experience there, I told myself I have to let everybody knows how good was it! Staff were all very friendly, very knowledgeable, and they were not pushy at all. They were super patience in explaining all the different office chairs that best fits your body shape. They did such a fantastic job to help you find the right one. Customer service is top-notch to be honest.I would definitely recommend to anybody looking for a good deal on any office equipment even to educate yourself with some office chair fun facts.

I had recently purchased a Steelcase Leap V2 and Herman Miller Mirra 2 and I have no complaints so far. Ed is extremely knowledgeable and patient. He takes the time to show you all of the features and benefits of different chairs and understands that choosing an office chairs is a personal decision. At no point does he pressure you to buy anything. The chairs are very reasonably prices and they provide a great experience. Would definitely recommend.

We were in the Markham area looking to find a chair for wfh.After visiting some other stores, we gave Track Office a call after hours and asked for a particular chair. Ed said, why don't we swing by a try some chairs.Would highly recommend going in person and trying out some chairs. You don't really know how it feels until you physically test it out. Track Office has a lot of chairs in their inventory, which isn't the case with some other places we visited.We spent a good 30 mins with Ed, who was so knowledgeable and patient with us. We ultimately decided on the Haworth Fern for $800 and couldn't be any happier.Also had our eye on the Herman Miller Embody which we will be considering for a second office chair!

Excellent shopping experience. I was on the market for an office chair for my home office, and went to a couple of stores before coming to Track Office Furniture. It is definitely the right place to buy a chair or any other piece of office furniture. Edward was truly amazing, he explained to us in detail all the features of some of the chairs in the showroom, and gave us valuable advice about ergonomics and what to look for in a chair depending on your particular needs. We ended up buying a Teknion Contessa chair, and can't be more happy with our choice. Kudos to Track Office Furniture and specially to Edward. Thank you!!!

Staff is very friendly and knowledgeable. I was able to get what I wanted with a lot of help and would definitely recommend to anyone! The chair I bought was very clean and fully functional and I'm really excited to put it to use!

My experience with Track Office Furniture was fantastic. My partner spoke to Ian (the owner) over the phone and he was really nice. When I went in person, Ed, helped us select the perfect work chair for us. The office was inviting and we were able to try out each chair at our own pace. Ed patiently showed us how to configure each chair exactly how we wanted it. He's a cool dude who really knows how to set his clients up for success.Would recommend Track Office Furniture to anybody looking for high-end ergonomic chairs at a very reasonable price!