Hot Tubs London

Kyle is tremendous! My Masterspa is great and his customer service is second to none. Thanks so much for coming to the house for minor warranty work, free of charge, after more than two years. Will definitely recommend Kyle to friends and family. Also great spot to buy my chemicals.

I purchased a hot tub from Kyle about a year ago. It has been a great experience!!! Let me say when I have a question, I text Kyle and he returns my text promptly!!! He has helped me learn how to treat my water and even drive 1.5hrs to my house to fix my jet, twice. I would recommend Kyle to anyone!!!

Great service on out Twighlight. Any questions or issues are addressed by Kyle very quickly. He is very knowledgeable and supportive in keeping your spa running perfectly. Calls go to his cell and answers are very quick and resolved very quickly with personal service by Kyle. Customer service we aren’t used too any more.

They helped me register the warranty of my hot tub to ensure the work required was covered. They also responded and repaired the tub within 24 hours of my first contact to them. The service greatly exceed my expectations and I would not hesitate to recommend Hot Tubs London.

Bought a Hot tub from Kyle, Master Spa TS7.2 (it was a left over from hot tub expo) Great deal! His knowledge about tubs was extremely helpful. Glad we bought from him. His service, was top shelf, had an issue with control panel, Kyle fixed it next day. Awesome.

Very grateful for a great deal and for the excellent service Kyle….I’ve seen first hand that Kyle at Hot Tubs London, offers the best quality of swim spas, hot tubs and service.

Best Hot Tub and the Dealer!If you are looking to add an oasis in your backyard that all of your family and friends can enjoy, look no further. I purchased Masterspa Twilight series hot tub from Kyle during the middle of pandemic. Kyle was able to find me a hot tub that I wanted when all the other places couldn’t even promise me the delivery date. If you googled, you would already know how reputable Masterspa is from multiple sources. It is a high quality, hassle free hot tub. First time owning a tub and can’t believe how easy it is to maintain.Now as for Kyle! I guess any good quality hot tubs are similar in their performance. But what makes a huge difference is the service you get from the dealer after the purchase. From the delivery to maintenance, Kyle was always available and he made sure you get the best services. As a first time owner, I admit I had many questions that may seem like small stuffs but Kyle always made sure I get the answers very quickly and assured me to reach out to him anytime with any questions. I feel like I now have a friend that I can always ask and get a good advice on hot tub maintenance and services. When you combine a good product with an impeccable service, you get truly a pleasant purchasing experience.Hot tub is not a cheap purchase. When you buy a tub, it is an investment for you and your family. You want to make sure it works to your expectations and this purchase has been one of the best things that we made during the pandemic for our family.Thanks Kyle!

We were given Kyle’s name from a few local friends that had boughten hot tubs from him & we were impressed with the quality & warranty on the master spa, so we bought one & absolutely love it. Anytime I’ve had an issue or question, Kyle has always reached back out to me in a timely manner or has directed me in the right direction fairly quickly. I would highly recommend giving Kyle a call for any of your hot tub needs.

We purchased a hot tub through Kyle in 2021. From the first moment we met, his communication has been incredible. He gets back to you instantly and goes out of his way to answer any questions we have had. Through discussing options/styles available, the delivery period, set up, and everything else - we felt we always had all the information we needed and were a valued customer.As this was our first hot tub, he provided information and tips to ensure we didn't have any issues but was also happy to walk us through as things came up (Spa Defoamer is a must!!).Not to mention, we saved a lot of money purchasing our hot tub through Kyle, which in itself is a big win!We can't recommend Kyle enough. His customer service is next level, which is helpful and reassuring with such a big purchase!

Kyle was a huge help in replacing the top side touch screen on our Twilight series tub. He understood the turnaround time was limited and needed to be done fast, he personally reached out to the supplier to have the warrantied part ship asap, installation was quick and easy. Kyle is always friendly, available and willing to help, as a new tub owner we appreciate his patience and knowledge, we would recommend Kyle to anyone. Thanks again!