CIBC Branch (Cash at ATM only)

Poor service. The employee was not trained properly. I was there for an appointment. I went straight to the receptionist desk and as soon as I saw an employee I approached her but right away she told me I can't help you right now

Early Dev 2021 weekday morning. The NCR ATM is really doing its good job accepting cash deposit. Though this branch furnishes no cash transaction at front desk counter

Employees are not trained. There are no more tellers here. Nobody knows what’s going on every time I come here now... even when just depositing a cheque to another party’s CIBC account.

Christina Park is the best. We received assistance from her with our first Canadian bank account and credit cards. We were treated like family by her

The customer service is awful. They don’t have respect for the customer .

This CIBC branch was decent prior to the renovations and elimination of Customer Experience Representatives (Bank Tellers). The only staff here are the Financial Service Representatives (FSR) and Branch Manager. I suggest going to another branch if you need assistance from a FSRs, as they are NOT knowledgeable and very unprofessional. Consistently needing to contact back office for answers or applying payments toward the wrong things.Recently, I went into the branch to make a mortgage payment and the FSR argued that a certain account could not be closed when it was already done by another CIBC staff months ago. In addition, after clear instructions as to where my payment needed to go, the FSR still made a mistake... I even asked her to double check prior and she confirmed it was done correctly... Nope, still made a mistake and now I have to call in to have it fixed.

Great staff, very helpful and friendly.

Long story short, the branch manager Gwan went above and beyond to help us on an emergency situation. I gave her five starts. Other branch staff are also very nice and the branch is super clean. I highly recommend this branch to you.

Was looking for a CIBC ATM and found it was a RBC ATM

Had a great experience with Christina Park. She helped me figure out my options with my account and answered all my questions. She's very friendly and helpful, I am glad CIBC has a person like her on their team!