Little Burgundy

I really had a great experience, came here three times to exchange my converse shoreline its because the fitting on me was a little bit weird. The store manager was super patient with me and she knows how to handle a difficult situation, she was a good listener. She's an excellent manager and i will shop here again. I'm super happy on my shoes and they have a great selection for shoes and great deals.

I tried to be considerate not coming into the closest store to make a holiday return until yesterday. When I walked in and let the staff know I am hoping to make an online return, the cashier(I believe was the sales leader at that time) gave me poor attitude and I absolutely did not feel welcomed in store. I had the online receipt and the store packing receipt with me. She was very stuck on asking my email address even though I provided her with it a couple of times already. The whole process took half an hour. I was going to look around more after but didn’t want to anymore. Will not come back to this store.

Excellent customer service! Staff were friendly and informative. I stopped here first, then looked around at other stores in the mall. I returned to Little Burgundy because of the customer service and kindness I was given by staff. Plus, they have a great selection on footwear too! Love my Blundstones! Thank you!

Been in a few time. Only half the staff is welcoming. The first time I came in I had to listen to the staff talk about who was basic and had bad taste.Not to mention they almost never have stock. If you go to a mall to buy shoes you want to leave with shoes not place an order

There were three girls today who gave us dismissive looks and didn’t bother greeting us or offering help. Then there was one girl who was obviously doing work and I suppose replenishing stock and checking inventory. Those three girls even sat on the couches and had their own conversation in their native language. As working in retail management a couple years ago, this just made me feel nothing but the ick. It felt like I walked into someone’s living room and I felt so unwanted. The lack of professionalism those three girls displayed was so disappointing. It was so funny to me that they straightened up when their lead came back to the store after stepping out for a couple minutes. Love little burgundy but it has definitely gone down hill over the years regarding their staff.

When using Google Maps for directions inside the mall, it takes you to Aldo store – if you check on the Metropolis Directory the store is located at UI.Good experience, came here to exchange a pair of boots due to manufacturing defect, bought online via Klarna, no issues.

This store is a joke. Awful experience with the narcissistic employee Sumeet (called her an employee since she doesn't act like her position anyways). First time that I had a complain where the manager talked more than i did. Honestly, not interested with her life story just wanted to sort out my issue with my shoes. I should've known, I watched her treat her employees while there and it was just as bad.Never shopping here again until you replace that manager.

Came here to make an online return to only be told that because I paid by PayPal, that I must return the item via. postage while incurring a $7.95 postage fee. The store is seemingly making up their own return policy (I'm guessing returns hit their sales target). Ended up calling customer service on the phone and they were extremely helpful (5/5 stars). They called the store and two minutes later, I was given my refund. I'll be steering clear of this location.

I went in to look for a specific pair of Doc Marten boots. Because i need a larger size than most carry, i had a feeling they wouldn't carry my size. When the employee told me this, she then went above and beyond to let me know about being able to order it into the store (or my home) in my size. She even suggested trying on a similar style in the size i needed while i was at the shop to guarantee that they would be a good fit. The shipping was very quick (5 days) and when i went to pick them up, the employee that had sold them to me was working, and again, very helpful.I had a really great experience at this shop! Thank you! (oh and the other employee working that day that started talking to me about my tattoos was so sweet!)