Canadian Cord Blood bioRepository

In 2009 we signed up for a five year term storage contract with Canadian Cord Blood Registry (now the Canadian Cord Blood Biorepository) thinking it might be good insurance against unforeseen childhood illnesses. We figured that after five years, if all was good, we would just not elect to store the cord any longer. Our contract had a fixed cost and a fixed term clearly stated up front.When our contract term was up last year we received an invoice with renewal options. Since we weren't planning to renew, we simply ignored the invoice. Since then the Canadian Cord Blood Biorepository has continued to send us invoices. When we finally sent an invoice back indicating we were not interested in any additional storage services they send us the attached letter (I will try to attach a copy).In our view, it is unbelievable that they are demanding a notarized letter signed by both parents and $110 in order to terminate an ongoing storage contract that we never entered. The tone of the letter is bullying and reminds me of the high pressure scams that you sometimes encounter on the internet or telephone demanding immediate payment for something with the threat of additional unavoidable costs if you don't comply immediately.I do not recommend using this company, as their behavior with respect to our expired contract makes me suspect they would be less than up front if it ever came to having to use your stored cord blood.We have no intention of sending them a notarized letter or the $110 they are demanding.

I have found CCBR easy to deal with, very knowledgeable and responsive to my questions. I am satisfied with my interactions and the service they provide.

Last year we setup cord blood banking. A friend of ours is an Oncologist and she said it was super beneficial to bank cord blood. She said not to pass up the opportunity. We chose Canadian Cord Blood bioRepository because they were recommended by a nurse at our daughters pediatric T1D clinic. It’s been a very smooth process thus far. Just received our annual renewal invoice right when expected. Love the peace of mind we have with this service. Would highly recommend.

The refund process is taking forever. One month has been passed and they did not refund our money back. It looks like they want to steal our money. What a scam company. Should avoid at all costs.

Very easy to deal with. Straight forward, and professional.