Okanagan Geothermal LTD

Hands down the worst service. If you contract these guys and they assign Nick Croken hang up the phone and look else where.I originally contracted them on April 28th requesting an in floor heating design for our greenhouse. I had asked if they would be able to provide a materials list ahead of the design so I could order that head of time, so I wouldn't have any delays waiting for materials. They confirmed that they could provide a materials list and the design would take four weeks. I provided their Engineer Nick Croken a design print of the greenhouse as well to assist him with the design at this time.I contacted them on May 12th requesting the materials list they told me I would be given. At this point I was told that Nick couldn't give me the materials list until the design was done.After sending multiple emails requesting the design I finally received it on June 20th three weeks late. Nick missed running the heating lines around the in ground sump tanks outlined on print. I asked for the design to be revised June 21. It is now July 14th and I still haven't received the revision from Nick. He is very quick to give excuses as to why its taking so long. We are going on ten weeks and Nick hasn't provided the final design that I was told I would have in four weeks.

Very happy with the service provided by Okanagan Geothermal. We recently moved into a house with a geothermal unit that was extremely noisy. We contacted the installer to have it serviced and they said there was nothing that could be done and the noise was normal. At the recommendation of some of our neighbors, we contacted Okanagan Geothermal and they came out and recommended a noise isolating pad. They completed the install (which was challenging given limited access) for a reasonable cost and the sound reduction is huge! The crew doing the install were friendly and I was impressed they came up with a way to lift a fully installed unit!

Geothermal good, natural gas bad