LMC Healthcare Vaughan

The booking system through emails is very frustrating, lengthy in response time and very patient-unfriendly.I emailed to reschedule 10 days prior to an appointment. I was given a date nearly 3 months later and when date was given there was no time provided with the appointment date.I asked for the time of the appointment and it's been nearly one week with no response.This is unacceptable to have the only method to communicate to health professionals for appointments by email.There should be more options to communicate to the clinic than just email for patients who could be vulnerable. If this continues, I will be looking for a more patient friendly clinic who offer better communication options with health professionals.

We used to visit optometrist clinic for kids check up every year. Professional, kids friendly stuff. They respect and care about their small clients a lot. Explain every problem, all process. Kids listen them like an adult and follow their recommendations at home. Stuff really know how to convince teenagers to follow recommendations and be careful with their eyes. They also have a big choice of glasses, frames and great price.

Don't get into this place. They are unreachable through phone calls, which is insane!! Even as an existing patient, hey won't asnwer your calls no matter what. How do we trust doctors who are unreachable, and not reliable.

Back in October, my Family Doctor sent a referral, and weeks later, I received a text message indicating I had an appointment with Dr. Monsonego in March. Unfortunately, no one called to book the appointment, and I have a travel outside Canada, returning the following day. I called and sent an email asking to reschedule, and all they said was the next available date was November, I burst into tears explaining I could not wait a year, and then they sent an email replaying to take it or leave it. Awfully managed and awful service. How is it possible that the initial referral has a wait time of 4 months, and now that I’m forced to change the date because they unilaterally chose a day without even asking, they have the nerve to say I have to wait 12 months since the initial referral. Worst clinic ever.

Good clinic, nice staff.Availability's always an issue with specialists in Canada, but their staff always manages to schedule me at an earlier date, they're pretty quick with filling up the cancelled spots.Thank you for your amazing service

The service is now absolutely horrendous. They’ve gotten ridden of the option to speak to someone to change or request info about appointments. You now have to email an address that takes days to respond to you.The wait for an appointment is atrocious. After waiting 6 months for my appointment, the clinic called and moved my phone appointment to an in person appointment without telling me. No notice was provided by Ruth that this is an in person appointment. When I went to change the date I was told it’s a 5 month wait and it’s in person. Shocking. My original appointment was changed due to their availability which caused this whole issue. Unfortunately no one seems to care.

Terrible service and getting rid of booking an appointment with a person was a very bad idea.

They have changed their system to and voice recorded IVR phone system that only tells you to email appointment cancellations, changes, etc. It doesn't give you the option to talk to someone at all. So I emailed the email addresses to request my blood lab requisition, cancel or change my appointment numerous times well before my appointment and no response. How is a patient supposed to get any assistance? No email or phone response? This system is not working.

I cannot say enough good things about the staff and service at the optical clinic. I had a minor problem getting used to my new glasses, and they spent a ton of time making sure that I was comfortable with them. I love my glasses now. I highly highly recommend this clinic.

Thank you for being such an angel. A lady at the reception of Dr D'sylva. Unfortunately I don't know her name but she's the best. I am pretty sure the whole clinic is the best. They text appointments so you have it in your phone and won't forget. Love you guys. I totally recommend this clinic to anyone