Pandora

I couldn’t believe the poor service and disorganisation when I visited the store today. I wasn’t greeted when I entered and was not acknowledged during the five minutes I waited for my turn (I wasn’t bother by the short wait, to be clear). A girl (Chloe) came over after that time and wasn’t particularly friendly. I was picking up an online order so she took me to the checkout counter and pulled out a jumbled container of online orders. Literally a bin of about 35-40 small boxes with recipes tied on with elastics, all jumbled together—ridiculous! I had to stand their while she slowly checked each recipe name individually because there was no system whatsoever. Aftery a few minutes and as I was getting a bit frustrated, I politely suggested that they would benefit from a better order pickup system. She replied, “No, there isn’t room.” ?! I said, “You couldn’t easily put these in alphabetical order in the bin and it would save you (and customers, duh!) tons of time.” She ignored me. She finally found it and, I kid you not, it was the very last one… She took the receipt, marked the order as collected, and handed me that same unmarked box with the elastic band. I had to then ask her for a box and to wrap it nicely with a bag and tissue (as they do for all in-store customers) even though we had selected that option online at checkout. She was thoroughly irritated by the ‘trouble’ at that point and didn’t acknowledge me again while I was there, even when I said thanks before leaving. Horrible service! Do better Pandora.

I don’t usually leave review but experience is always great at this store, few weeks ago I believe Manveen helped me out and she was great as were the other associates. Some of these negative reviews are from some real entitled people, just by waiting in the line I’ve seen these customers make some absolutely insane and deranged remarks to the workers at this store, I’m surprised they’re able to keep their calm and handle it effectively, the way my experience went here, I’m more than inclined to believe these negative reviews are from really entitled and straight up idiotic customers who think the world revolves around them.

Clean and light shopping floor. Shopping space is comfortable. Employee is basically nice and friendly, but not everyone. Price is good with discounts. Check out speed is normal. Credit cards accepted. Mall public restrooms available nearby. Free mall parking lot available.

Not the best customer service. The first time we came, one of the sales associates refused to clean the jewellery. Second time that we came they took to clean the bracelet with charms. However, charms were not thoroughly cleaned at all, we needed to clean it at home by ourselves.

Been here x2 in the past month to pick up online orders both times staff was busy with other customers which is fine, but they don't greet and acknowledge customers when they walk and just ignore them. No doubt this store must lose a ton of revenue due to horrible and rude employees

Best word to describe this location: rude. My partner and i went into the store today to look for a gift for my sister. We were not greeted at all, the person who came in behind us was immediately greeted and offered help. We then had to go ask at the front counter for assistance from one of the two girls who were just sitting there (one of which was just on her phone). The girl who was helping us was extremely rude and unprofessional, hard to believe that the service we received wasn’t due to the way we looked based on how they served the man who entered after us. I ended up purchasing a charm, but will be returning it because i am utterly appalled by the lack of customer care and would rather they not have my business at all.

Customer service un-professional and was just overall very rude towards me despite me trying to be as polite as I can when trying to ask about my bracelet

I was waiting in the metrotown store for more than 20 minutes for someone to attend me, and when the advisors got free they began to attend to people who had clearly arrived after me. I prefer not to buy anything